Call our office in Seattle at (206) 343-7300 or 1-800-962-1399.
Call our office in Spokane at (509) 456-5868 or 1-800-962-1398.
Telephone or write a letter to the Claims Department of Physicians Insurance as soon as any of the following occur:
- You, or anyone representing you, is served with a lawsuit or a notice of intent to commence a lawsuit
- You receive notice of a claim from a patient or the patient’s attorney
- You receive a records request or other communication from an attorney, unless you know it regards a situation not directly involving your medical care, such as a patient involved in a motor vehicle accident or workers’ compensation claim
- A patient asks for a copy of his or her records under circumstances which may reflect dissatisfaction with your care
- An incident occurs which makes you uncomfortable with any aspect of the care you have provided
- There is any untoward or unexpected result in a patient’s care, whether or not you feel your care was provided in a satisfactory manner
- You learn of any threat of a claim or suit by a patient or member of the patient’s family, whether such threat is made directly to you or is overheard by you or your staff or is learned secondhand
- You receive a notice of investigation from the state medical or osteopathic disciplinary agency
NOTE: Do not report claims, or refer to any specific claims, by e-mail or by fax. All claims must be reported to Physicians Insurance by phone or letter. Confidentiality is essential to the claims process, and transmission of claim information through the Internet could jeopardize the confidentiality of your claim.
