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Communicating with Patients with Limited English Proficiency
Within healthcare, a patient with limited English proficiency (LEP) is an individual whose primary means of communication is not English and who has a limited command of the language in reading, writing, speaking, or understanding (Office for Civil Rights, 2016). These patients need the careful attention of healthcare personnel to ensure the safety and quality of care. Healthcare professionals should understand regulations and standards related to patients with LEP, such as the use of an interpreter for communication.
The goal of this educational program is to improve the ability of the healthcare team to provide quality care and better outcomes for patients with limited English proficiency (LEP).
Recall the importance of medical interpretation services for patients with LEP.
Identify regulatory, accreditation, and evidence-based standards related to patients with LEP and linguistic services.
Choose strategies for effectively communicating with patients with LEP, including best practices when using an interpreter.
DEI: An Introduction to Multicultural Care
Increasing awareness of cultural diversification has challenged traditional institutions and practices. This includes the delivery of treatment services. Outcome studies have consistently demonstrated the need for change in the way that healthcare and other services operate. Awareness of and sensitivity to cultural issues are critical to establishing a positive relationship with the people you are serving and ensuring beneficial treatment outcomes.
Identify three primary reasons why a commitment to diversity, equity, and inclusion is critical for providing quality care and improving outcomes for individuals with behavioral health needs.
Summarize ways you can identify and mitigate the impact of bias in your professional interactions.
Indicate at least three approaches you can use to demonstrate cultural humility and a commitment to diversity, equity, and inclusion.
Human Trafficking: A Growing Epidemic
Human trafficking is a significant issue in the U.S. and worldwide. Human trafficking victims are often concealed by their traffickers; however, studies show that many victims interact with healthcare professionals while they are being victimized. This places healthcare professionals in a unique position to recognize the signs and risk factors of human trafficking and take steps if they suspect a person may be a victim of human trafficking.
Identify the two major types of human trafficking. Recall how force, coercion, and fraud relate to human trafficking.
Recognize federal laws regarding human trafficking.
Select at least three barriers to identifying human trafficking.
Identify at least three signs that someone may be a trafficking victim.
Prioritize steps to take if you suspect a person is being trafficked.
Lockout/Tagout Procedures
Every year, workers are injured or killed when the equipment they are working with unexpectedly turns on or the residual energy stored in the equipment is released. Lockout/Tagout, or LOTO, is a set of procedures used to control hazardous energy during the service or maintenance of machine and equipment. The aim of LOTO procedures is to protect workers from the release of hazardous energy.
The goal of this course is to provide all staff with an overview of lockout/tagout procedures.
Explain key principles of lockout/tagout and why they were implemented.