See an individual sample bill and a clinic sample bill.

Whom do I contact if I have a question about my account, billing statement, or payment information?
Please contact our Underwriting Department at info@phyins.com or at (206) 343-7300 or 1-800-962-1399 if your question falls into either of the following categories:

• Effect of possible policy changes
• Effect of recent policy changes

Please contact our Finance Department at billing@phyins.com or at (206) 343-7300 or 1-800-962-1399 if your question falls into any of the following categories:

• Account balance inquiries
• Payment verification
• Invoice copies
• E-Payment Service Support

Is there any way to look up my account activity or account balance online?
At this time the only way to obtain real-time information about your account is by contacting Physicians Insurance by phone or e-mail as described above. However, we are currently working on enhancements to the members-only section of our Web site that will allow you to view your account activity.
 
What are the choices of payment method?
You can pay online at www.phyins.com/payments using E-Payment Service. We accept VISA, MasterCard, Discover Cards, and ACH fund transfers. Make sure to have your most recent billing statement available. You’ll need your Account Number and Statement Number from it to complete your payment.

You can also make your premium payment by check.  

Please send the remittance portion of your billing statement with your check. If you are paying for a group, please also use the detail billing statement to indicate any adjustments you have made to your payment amount and send it in the envelope with your check. This helps us apply your payment accurately and timely to individual accounts.
 
Where do I mail payments?
Mail payments to:
Physicians Insurance A Mutual Company
PO Box 84453
Seattle, WA 98124-5753
 
When is the statement produced?
Physicians Insurance prints and mails statements on about the 10th of each month.
 
When is the installment due?
The installment due date will be 21 days from the date the statement is issued. Here are two examples:
Statement issued 6/11/2011, payment due date 7/02/2011
Statement issued 7/11/2011, payment due date 8/01/2011

Will we receive any notice if we miss a payment?
Yes. If your account becomes delinquent, a representative of Physicians Insurance A Mutual Company may contact you by mail or phone. If your account continues to be delinquent, you will receive a written notice of cancellation for nonpayment of premium.

Where on the statement will I find how much I owe?
The amount due can be found on both the main body of the statement and on the remit slip portion of your statement. Your payment options are based on the payment plan chosen (monthly, quarterly, semi-annual, or annual) and are reflected on the statement as the minimum amount due. The statement also shows the amount due should you wish to pay your entire premium in full.
 
What will happen if we overpay/underpay the statement?
If you overpay, then the difference will be credited to your next installment due. If you underpay, then your account may become delinquent.
 
What should I do if I am waiting for an endorsement or cancellation to be processed?
Please pay what the current bill indicates. Any premium changes as a result of endorsements, cancellation, or extended reporting endorsements (tail) will be accounted for on future statements.
 
A doctor/PA/ARNP has left the clinic. Do I still need to pay the bill for him or her?
Please pay what the current bill indicates. Any premium changes will be accounted for on future statements. Please remember to contact our Underwriting Department at (206) 343-7300 or 1-800-962-1399 to process this transaction so future bills will be correct.
 
I have a doctor that is leaving. Can you tell me what is due up to that date?
Yes. Once the transaction has been processed by our Underwriting Department, we can assist you with this information. In the meantime, please pay what the current bill indicates.
 
I have a clinic summary statement. What if I want to pay a different amount?
All clinics with a summary statement receive two copies of the detail statement listing those providers with premium due or premium credit. If what you are paying is different from the amount due, we ask that you note on the return copy the amount you intend to have applied to each individual. Then, either enclose it in the envelope with your check or, if you are using our E-Payment Service, e-mail it to billing@phyins.com. This will help make sure your payment is posted accurately and timely to individual accounts.
 
Clinics that purchase a Health Care Facility (HCF) policy where there is only one policy for many medical providers receive a modified detail statement that will reflect those for whom premium is due.
 
What are the billing options?
Monthly (over 11 months), with a 2.5% service charge per installment, or quarterly, semi-annual, or annual with no service charges.
 
Can I pay monthly for some physicians and quarterly for others?
No. Each individual included in a billing account must be on the same payment plan.
 
Is there any advantage to choosing a payment plan other than the monthly plan?
Yes. If you chose a quarterly, semi-annual, or annual plan, there are no service charges. Only the monthly plan has service charges.
 
How are service charges calculated?
The service charge of 2.5% is based on the current installment due for monthly payment plans. There is no service charge for the quarterly, semi-annual, and annual payment plans.
 
Can credits be applied to another account in my group or policy?
Yes, it is possible to transfer credits when necessary. Please contact our Finance Department at (206) 343-7300 or 1-800-962-1399 to initiate this process.