Physicians Insurance, A Mutual Company
The premier provider of medical professional liability insurance for physicians,
other medical professionals, clinics, and hospitals in Washington, Oregon, and Idaho.

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Popular RM Topics - Challenging Patients
Because patients and physicians are people, there may be times when communication and collaboration falter. Following is a collection of articles and tools to help you address these challenging situations.

Articles

Dealing With Noncompliant Behavior (PDF 36 KB)
Understanding the Difficult Patient (PDF 39 KB)
How to Work With a Difficult Patient (PDF 46 KB)
Patient Care Agreements (PDF 34 KB)
Dealing With the Dangerous Patient (PDF 36 KB)

Documents

Complaint / Grievance Resolution Letter (Word 64 KB
Patient Care Agreement Form (Word 24 KB) (PDF 75 KB)
Upset Patient Letter (Word 21 KB

 


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Order our popular patient brochures for your office.

Read a summary about Washington's and Oregon's Death with Dignity Act.