Risk Management Reference Guide - Chapter 1

Communication & Rapport

From beginning to end, the quality of your relationship with your patient is affected by how effectively you and your staff communicate. The rapport you develop with your patients can become a foundation from which strong partnerships can develop, collaborative treatment plans can be executed, and difficult situations can be negotiated. Following is a collection of articles that address many of the complex communication and rapport issues facing medical practices today.

Whom Do Patients Trust? (PDF 89 KB)
Beware the Literacy Gap (PDF 92 KB)
Communicating Office Policies (PDF 86 KB)
Seniors in the Exam Room: Communicating with the Older Patient (PDF 38 KB)
Dealing With Noncompliant Behavior (PDF 96 KB)
Understanding the Difficult Patient (PDF 94 KB)
How to Work With a Difficult Patient (PDF 102 KB)
Patient Care Agreements (PDF 98 KB)
Dealing With the Dangerous Patient (PDF 93 KB)
Coordinating Patient Care (PDF 91 KB)
Communication Challenges for Multiple Providers (PDF 96 KB)
Minimize Risks During Curbside Consults (PDF 98 KB)
Surgical Consultation in Pathology (PDF 94 KB)
Comments on Prior Care (PDF 86 KB)
Jousting Revisited: an Avoidable Litigation (PDF 102 KB)
Steps in Dealing With an Unanticipated Event (PDF 92 KB)
Apology: The Right Thing to Do (PDF 120 KB)
Lessons I Learned in the Courtroom (PDF 108 KB)

Continue to

Chapter 2: Medical Records—Documentation and Release
Chapter 3: Medical-Legal Issues
Chapter 4: Patient Care Issues
Chapter 5: Practice Management Issues
Chapter 6: Treatment of Minors
Chapter 7: Sample Forms and Letters

View or download the entire Risk Management Reference Guide (PDF 2.5 MB)

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