Physician burnout: impact on you, your team, and your patients

The Physician Burnout Series: Part 2 of 4

Stop burnout it before it stops youFive years into practicing family medicine, Dr. Marlene Costa (not her real name) had no control over the hours she worked or when she was on call. The organization that employed her increased its requirements for documentation, expecting her to write separate care plans for each chronic condition diagnosed. With some patients having three or four conditions, the paperwork became repetitive and overwhelming. Though Costa agreed it was important to have a plan of care, documentation was turning into a matter of checking the boxes. Not only was the process inefficient, it also frustrated her because her organization’s demands denied her the power to decide what was meaningful and effective in patient care.

A growing lack of control over her professional life and its encroachment on her personal life caused Costa to fall into the sinkhole of burnout.

“Medicine was my calling, my passion,” Costa said. “It was what I was meant to do—and it was killing me. I felt like everything I had spent my entire life working for was evaporating in front of me. I felt stuck. My work was making me so depressed and anxious that I wasn’t functional anymore, but I had no way out because I had hundreds of thousands of dollars in student loans to pay. When you look at the numbers out there of depression and suicide among physicians, having gone through that depression and the shame it brings, it doesn’t surprise me.”

For Costa, climbing out of the hole of burnout meant taking a year off and then reestablishing herself with a new group of physicians that values teamwork and allows her more autonomy. She is happy again in her profession, and thankful.

“I feel really lucky that I had the resources and wherewithal to take time away and figure it out—to change my situation. It would have been so easy for that to turn out differently,” she said.

The dehumanizing work environment Costa experienced is one of the primary causes of burnout, according to Dr. Charles Meredith, a board certified addiction and general psychiatry professional who was medical director of the Washington Physicians Health Program for a decade and recently went into private practice.

Correlations have been made between burnout and depression, substance abuse, emotional disengagement, and increased medical errors. Though errors may increase because of burnout, they may also be the cause of it to some degree. Errors that cause harm to a patient are devastating to the physician as well as the patient.

Albert Wu, MD, MPH, professor of health policy and management at Johns Hopkins Bloomberg School of Public Health, has coined the term “second victim” to describe the effect of medical errors on physicians. In an interview for Patient Safety Network, he said, “Over the years, we gradually began to realize that most things are at least partly the responsibility of the system: things are built into the system that allow other things to go wrong. But even though individuals are often not responsible at all for things that go wrong, they still feel responsible.”1

Dr. Darcy Constans of Seattle’s Polyclinic agrees. According to the 36-year-old family physician, mistakes are not considered acceptable in the medical profession. “Physicians hold themselves to a ridiculously high standard—perfection.” Constans said. “Medicine is different than a lot of other careers. Take baseball for example: one home run out of 20 hits is doing really well. But if you’re a doctor, you feel you have to make 20 out of 20 or you’re really screwing up. When a physician makes a mistake, especially a big one, it’s devastating in a core way that may cause him or her to question whether or not he or she should be doing this.”

Experts agree that recovery from a medical error is dependent on the support a physician receives. The emotional aftermath is not something that can be swept under a rug.

“It’s different for each person in how it plays out, but physicians can have a deep sense of shame over any kind of mistake, as well as intense fear that they could do it again and hurt someone,” Constans said. “That isn’t something you can live with every day if you are practicing. You might be able to hang on for a couple months or even years, but not for an extended period of time. A lot of times people suffer significant depression and anxiety and then stop practicing, or leave clinical practice and find something else that doesn’t involve patients and feels safer.”

Of 10 colleagues who graduated from residency with Constans six years ago, two are not practicing any longer and many others have experienced severe sadness in their work, she said.

Dr. Ron Hofeldt, psychiatrist and Director of Physician Affairs for Physicians Insurance since 1994, has helped hundreds of physicians work through the ramifications of medical errors, both emotionally and in litigation. In recent years, he has partnered with Carolyn McManus, a teacher of Mindfulness-Based Stress Reduction at the Outpatient Rehabilitation Department at Swedish Medical Center in Seattle, to lead workshops on mindfulness meditation, a practice known to help doctors recover from and prevent burnout.

“Anecdotally, at the level of state and county medical societies and leadership, people are seeing a bit of a crisis in the medical field,” Hofeldt said. “Over the last five to eight years there are increasing rates of dissatisfaction among physicians in general, leading to attrition in the field. When I was in medical school, my professors would complain that they couldn’t get their children to go into medicine and it was the only field worth going into. Now I hear doctors say they would counsel children against going into medicine. They are looking for ways to get out of the profession.”

In response to the crisis of physician burnout, Physicians Insurance is multiplying the efforts of Hofeldt and McManus with a program called Leading WellTM, which consists of a team of 10 physicians who will offer consultation to organizations and groups in order to both lessen the burnout experienced by physicians and also enable those who are burned out to recover. Hofeldt is hopeful that the work of Leading Well and other groups will renew a passion for the field of medicine by giving current and future practitioners a new set of tools they can use to tackle the stresses of health care in the 21st century.

1 Robert Wachter, “In Conversation with…Albert Wu, MD, MPH,” PSNet, May 2011, accessed August 5, 2016,

Next: Watch for our upcoming blog article titled Physician Burnout: Is There Any One Cause? (Part 3 of a 4-part series on Physician Burnout)

Managing opioid discrepancies with your patient

managing opioidsAs a clinician, you are aware of the many complications that arise from a patient’s opioid misuse, and you know about the regulatory scrutiny on providers who prescribe opioids. You are not only ultimately responsible for patient safety, but you are also responsible for how you respond and react in the face of challenging scenarios.

Continue reading