Facilitating change for quality outcomes is the cornerstone of any successful organization. Change is necessary for organizational growth and development and for creating a robust organizational culture. In this course, you will explore the trends and change models for quality improvement, barriers to system change, problem-solving, crisis management, and how to incorporate quality measures that support change facilitation in the acute care setting.

Hospitals and providers currently receive reimbursement by meeting criteria established by the Centers for Medicare & Medicaid Services (CMS). Quality measures and length of stay data are measures that affect hospital reimbursement. Yet the patient’s experience of care also remains a key factor in hospital reimbursement models. CMS uses the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey to measure the patient’s experience, and nursing care is one part of the survey. Hospitals that perform well on the HCAHPS ratings are more likely to receive better reimbursement and bonuses. Nurses impact hospital ratings and reimbursement by providing the patient with a positive care experience.

This course focuses on implementing systems theory to prevent errors and injuries in healthcare. This course targets physicians, nurses, risk managers, quality assurance directors, and C-level administrators focused on ensuring patient safety and healthcare quality.

Medical errors have been conceptualized more recently as systems failures rather than individual errors. This lends itself to a more constructive focus where errors are reported and analyzed in the hope of preventing future errors through system modifications. This course reviews the characteristics of these complex systems and their role in medical errors.

Every year, workers are injured or killed when the equipment they are working with unexpectedly turns on or the residual energy stored in the equipment is released. Lockout/Tagout, or LOTO, is a set of procedures used to control hazardous energy during the service or maintenance of machine and equipment. The aim of LOTO procedures is to protect workers from the release of hazardous energy.  

The goal of this course is to provide all staff with an overview of lockout/tagout procedures.

Floods and landslides can occur in many locations throughout the U.S. This course provides basic information about these hazards and the destruction they can cause. This course emphasizes the importance of being informed about flooding and landslide risks and hazards around you and various protective actions you could consider taking.

The goal of this course is to provide employees with a foundation for staying safe during flooding and landslides.

This microlearning provides healthcare leaders and staff with practical guidance to prepare for and manage encounters with Immigration and Customs Enforcement (ICE). It discusses actions organizations can take before, during, and after ICE encounters to uphold legal and ethical responsibilities while supporting clients and staff. 

A ‘culture of safety’ is an often-heard term in clinical settings. Most patients require complex care, with many interprofessional teams working together. Large patient volumes, an expectation for rapid delivery of care, the consumer’s ability to choose providers, and government reimbursements all drive acute care facilities to invest in preventing or reducing errors. Improving safety is beneficial to the patient primarily, with less risk of injury or death, but also to the facility and staff, improving retention and job satisfaction, with the added benefit of extensive cost-savings.

Human trafficking is a significant issue in the U.S. and worldwide. Human trafficking victims are often concealed by their traffickers; however, many victims interact with healthcare professionals while they are being victimized. This places healthcare professionals in a unique position to recognize the signs and risk factors of human trafficking and take steps if they suspect a person may be a victim of human trafficking.

The goal of this course is to provide healthcare staff with critical steps to recognize and respond to human trafficking.

The role of risk management has a significant impact on the quality outcomes of acute care organizations. It includes systems and validated processes aimed at assessing and developing interventions to mitigate risk factors and optimize quality outcomes. HCPs are stakeholders in the risk management process and can benefit from understanding risk management strategies and objectives. In this course, you will learn about risk management in the acute care setting.

The goal of this course is to provide healthcare professionals in acute care settings with information to enhance their understanding of the role they play in risk management along with proven strategies for ensuring quality outcomes in their professional practice in acute care settings.