eams with talented people and a skilled leader are often unable to maintain optimum results over a long period of time. Team leaders must continually assess, evaluate, and monitor the team’s motivation level toward achieving its goals. They must also facilitate emotional buy-in and commitment. This course provides healthcare staff with an overview of how to motivate and enhance a team.

This course focuses on 2 continuous quality improvement strategies that can be used to change complex systems—the plan-do-study-act (PDSA) method and Six Sigma’s define, measure, analyze, improve, and control (DMAIC) method. These simple, but effective, methods of making minor changes in systems can transform ambiguous and error-prone processes into tested, clear processes designed to reduce errors.

This course focuses on two continuous quality improvement strategies that can be used to change complex systems—the plan-do-study-act (PDSA) method and Six Sigma’s define, measure, analyze, improve, and control (DMAIC) method. These simple, but effective, methods of making minor changes in systems can transform ambiguous and error-prone processes into tested, clear processes designed to reduce errors.

This course will address the importance of reporting errors for prevention of future adverse events and improved patient safety, as well as the role of root cause analysis (RCA) as an investigation tool for identifying the underlying systems failures that may have led to the error. It will also examine the benefits and barriers to reporting and the role of healthcare culture in reporting. Finally, it will explain the basic process of reporting that is common in most healthcare organizations.  

Antibiotic stewardship is a movement to improve antibiotic use through evidence-based practice. Team members become the stewards of antibiotics. This helps these medications continue to effectively fight infections. Antibiotic stewardship follows core elements to improve the use of antibiotics and their outcomes. This course discusses the core elements and benefits of an antibiotic stewardship program.
 

Facilitating change for quality outcomes is the cornerstone of any successful organization. Change is necessary for organizational growth and development and for creating a robust organizational culture. In this course, you will explore the trends and change models for quality improvement, barriers to system change, problem-solving, crisis management, and how to incorporate quality measures that support change facilitation in the acute care setting.

Effective communication with patients and families is the foundation for a therapeutic, safe, and positive patient experience. The patient‘s experience of care is greatly influenced by what is communicated and observed. It is also a vital component of obtaining an accurate history and physical assessment, providing informed, comprehensive care, and educating patients and families to achieve optimal outcomes. The goal of this course is to provide information about how to effectively communicate with patients in healthcare settings.

Within healthcare, a patient with limited English proficiency (LEP) is an individual whose primary means of communication is not English and who has a limited command of the language in reading, writing, speaking, or understanding (Office for Civil Rights, 2016). These patients need the careful attention of healthcare personnel to ensure the safety and quality of care. Healthcare professionals should understand regulations and standards related to patients with LEP, such as the use of an interpreter for communication.

The goal of this educational program is to improve the ability of the healthcare team to provide quality care and better outcomes for patients with limited English proficiency (LEP).

Listening skills are an often-undeveloped component of effective communication. Leaders and managers with strong listening skills build more productive and engaged teams with increased effectiveness. In this course, you will learn how managers and leaders can listen actively to build stronger teams and increase their impact. You will also learn the importance of establishing common ground and practicing empathy as you apply the techniques for becoming a better listener.

The goal of this course is to provide managers and leaders with the awareness and skills to be effective communicators.

All staff must be aware of the importance of creating a welcoming and safe healthcare environment. This includes knowing what must be present for such an environment to exist. In this course, you will learn best practices for creating a healthcare environment that best serves the safety needs of the people who are receiving services and makes them feel welcome.

Today's workforce is increasingly diverse. Supervisors must be able to work effectively and respectfully with people from a variety of cultural backgrounds. In this course, you will learn about various dimensions of culture. You will learn what cultural competence is and how you can become more culturally competent. You will also learn how culture and cultural competence affect your relationship with the staff members you supervise.

Everyone has an important role in keeping patient information safe. Protecting private details and securing work devices is essential. This course will guide you through easy steps to reduce cybersecurity risks and help you handle information safely.
 

The purpose of this course is to teach secure practices for remote work and telehealth.

You have probably heard about an “IQ” score that measures intelligence, but have you ever heard of “emotional intelligence” or EQ? Emotional intelligence is your ability to understand, express, and manage your emotions, as well as your insight into what the people around you are feeling. EQ can add to your quality of life and contribute to career success. In this course, you’ll learn about developing emotional awareness, which is the foundation of emotional intelligence.

Healthcare professionals in acute care settings frequently observe how lifestyle-related choices contribute to health crises and reduced quality of life for their patients. Changing behaviors, such as taking a new medication, quitting smoking, or eating healthier, to improve well-being is a difficult process for many patients. Motivational interviewing (MI) is a person-centered way to support individuals in changing their behavior. MI centers on what matters most to the patient and encourages a curious, accepting, and compassionate stance by the provider. The spirit of MI is demonstrated in the language and way a provider responds to the patient’s uncertainty about change. The provider helps the patient explore their own goals, barriers, and potential impact of making a change. When MI is embedded into the practice of healthcare, the results can be positive for the patient and practitioners.

Hospitals and providers currently receive reimbursement by meeting criteria established by the Centers for Medicare & Medicaid Services (CMS). Quality measures and length of stay data are measures that affect hospital reimbursement. Yet the patient’s experience of care also remains a key factor in hospital reimbursement models. CMS uses the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey to measure the patient’s experience, and nursing care is one part of the survey. Hospitals that perform well on the HCAHPS ratings are more likely to receive better reimbursement and bonuses. Nurses impact hospital ratings and reimbursement by providing the patient with a positive care experience.

Improving hospital processes surrounding discharge and transitions of care can reduce adverse events and readmissions. Process improvements may also lead to better patient adherence to the treatment plan and their overall experience with care. Healthcare professionals must understand care coordination and transitions of care and how they impact HCAHPS survey results.

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a national standardized survey required for hospitals participating in Centers for Medicare & Medicaid Services (CMS) programs. Survey results are linked to hospital reimbursement from CMS. 

This course focuses on the role that shared governance plays in the nursing profession. Participants will learn what shared governance is and how it can benefit nurses. They will also learn how to implement shared governance programs and enhance programs that already exist. Learners will explore strategies to enhance decision-making processes, promote nursing engagement, and improve patient outcomes through shared governance.

This course focuses on implementing systems theory to prevent errors and injuries in healthcare. This course targets physicians, nurses, risk managers, quality assurance directors, and C-level administrators focused on ensuring patient safety and healthcare quality.

Medical errors have been conceptualized more recently as systems failures rather than individual errors. This lends itself to a more constructive focus where errors are reported and analyzed in the hope of preventing future errors through system modifications. This course reviews the characteristics of these complex systems and their role in medical errors.

Team-based healthcare is provided by two or more people who represent different professions with the common goal of improving the well-being of a patient. Interprofessional (IP) collaboration may improve outcomes such as pain relief, improved access to healthcare services, and early recognition of treatment failure. Effective team-based, patient-centered care should be tailored to the population served and the needs of those individuals. This course outlines the components of team-based care and provides examples in different settings.

This course aims to help healthcare team members identify core principles of team-based IP healthcare in all settings.

Military cultural competence is essential to effectively engage, understand, and support active duty service members, reservists, and veterans in behavioral health treatment. Those in the military represent a specific cultural group. This course will provide you with an introduction to military culture. You will learn about the overall structure of the military, the core values of the primary branches, and the unique experiences of specific sub-populations within the military. This information will help you more effectively engage with, understand, respect, and support the military service members who seek your services.

The goal of this course is to provide addiction, behavioral health counseling, case management/care management, marriage and family therapy, nursing, psychologist, and social worker professionals in health and human services settings with information about military culture in general, the effects of military culture on sub-populations, and how behavioral health concerns affect military service members and veterans.

The goal of the course is to discuss how innovations can be recognized, developed, adopted, and disseminated amongst staff, as well as review areas where innovations are likely to change the provision of care. We will also explore the patient’s role in innovation, and how patient and family-centered care will drive ongoing changes.

In this course, you will learn about Motivational Interviewing, an intervention to help people discover their own desire and ability to make difficult changes. Motivational Interviewing (MI) is a way of communicating that draws out people’s own thoughts and beliefs in order to help them address their ambivalence about making a change.

The course uses a blend of instructive information and interactive exercises to help you understand and apply its core concepts. The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, nursing, psychology, and social work professionals in health and human service settings with the skills to define and demonstrate the core concepts of Motivational Interviewing.