Whenever a crime occurs, evidence can be transferred among the perpetrator, victim, and the crime scene. Law enforcement personnel collect and preserve crime scene evidence. Healthcare professionals can simultaneously assist with a crime investigation and provide good healthcare to patients by collecting and preserving evidence from the patient’s body. It is imperative to understand that the collection and preservation of evidence from a patient should never compromise the patient’s safety, autonomy, or legal rights. This course provides an overview of interviewing, collecting, and preserving forensic evidence, toxicology, and documentation.

All staff must be aware of the importance of creating a welcoming and safe healthcare environment. This includes knowing what must be present for such an environment to exist. In this course, you will learn best practices for creating a healthcare environment that best serves the safety needs of the people who are receiving services and makes them feel welcome.

Today's workforce is increasingly diverse. Supervisors must be able to work effectively and respectfully with people from a variety of cultural backgrounds. In this course, you will learn about various dimensions of culture. You will learn what cultural competence is and how you can become more culturally competent. You will also learn how culture and cultural competence affect your relationship with the staff members you supervise.

Everyone has an important role in keeping patient information safe. Protecting private details and securing work devices is essential. This course will guide you through easy steps to reduce cybersecurity risks and help you handle information safely.
 

The purpose of this course is to teach secure practices for remote work and telehealth.

Establishing an effective corporate compliance program helps healthcare organizations prevent, detect, and correct unlawful and unethical behavior. This course discusses the laws and behaviors related to ethics. It also discusses your responsibilities in preventing and identifying unlawful and unethical behavior. The goal of this course is to familiarize general staff in healthcare settings with the most common types of fraudulent and improper conduct.

Hospitals and providers currently receive reimbursement by meeting criteria established by the Centers for Medicare & Medicaid Services (CMS). Quality measures and length of stay data are measures that affect hospital reimbursement. Yet the patient’s experience of care also remains a key factor in hospital reimbursement models. CMS uses the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey to measure the patient’s experience, and nursing care is one part of the survey. Hospitals that perform well on the HCAHPS ratings are more likely to receive better reimbursement and bonuses. Nurses impact hospital ratings and reimbursement by providing the patient with a positive care experience.

Improving hospital processes surrounding discharge and transitions of care can reduce adverse events and readmissions. Process improvements may also lead to better patient adherence to the treatment plan and their overall experience with care. Healthcare professionals must understand care coordination and transitions of care and how they impact HCAHPS survey results.

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a national standardized survey required for hospitals participating in Centers for Medicare & Medicaid Services (CMS) programs. Survey results are linked to hospital reimbursement from CMS. 

This course focuses on the role that shared governance plays in the nursing profession. Participants will learn what shared governance is and how it can benefit nurses. They will also learn how to implement shared governance programs and enhance programs that already exist. Learners will explore strategies to enhance decision-making processes, promote nursing engagement, and improve patient outcomes through shared governance.

This course focuses on implementing systems theory to prevent errors and injuries in healthcare. This course targets physicians, nurses, risk managers, quality assurance directors, and C-level administrators focused on ensuring patient safety and healthcare quality.

Medical errors have been conceptualized more recently as systems failures rather than individual errors. This lends itself to a more constructive focus where errors are reported and analyzed in the hope of preventing future errors through system modifications. This course reviews the characteristics of these complex systems and their role in medical errors.

The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, nursing, psychology, and social work professionals in health and human services settings with an opportunity to apply your existing knowledge to assess and intervene with an at-risk adult.

It was once assumed that addressing underlying conditions was the best way to treat suicidality. We now know that suicidal people need interventions that directly target suicidal thoughts and behaviors. Suicide-specific interventions will give you the tools to help clients manage suicide risk.

In this course, you will learn about specific evidence-based and research-informed interventions that directly target suicidal thoughts and behaviors. Through case examples, you will gain a better understanding of ways to implement these strategies.

The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, nursing, psychology, and social work professionals with knowledge about evidence-based, suicide-specific interventions.

This microlearning provides healthcare leaders and staff with practical guidance to prepare for and manage encounters with Immigration and Customs Enforcement (ICE). It discusses actions organizations can take before, during, and after ICE encounters to uphold legal and ethical responsibilities while supporting clients and staff. 

Healthcare professionals often encounter patients experiencing agitation or displaying hostile behavior during their careers. De-escalation is a set of approaches and techniques used to assist patients in self-calming to avoid incidents of harm to self, others, or property. Professionals should understand escalation and physiological responses to threats. After determining the risk of escalation, healthcare professionals can use various aspects of verbal communication, such as tone and pitch, and nonverbal communication skills to defuse potentially hostile situations and apply the least restrictive interventions. 

Veterans are 1.5 times more likely to die by suicide than non-veterans (U.S. Department of Veterans Affairs [VA], 2022). This course will explain the specific factors that increase suicide risk in veterans. You will also learn about assessment and intervention approaches used to manage suicide risk in this population.

The goal of this course is to provide knowledge to addictions, behavioral health counseling, case management/care management, marriage and family therapy, nursing, psychology, social work professionals, and physicians in health and human services settings about suicide prevention strategies for veterans.

The prevalence of medical errors correlates with increased risk of patient harm in the healthcare setting. Since most errors are related to systems issues/failures and not to inadequate care by providers, it is critical to understand the breadth of the problem and the best ways to prevent adverse events and medical errors to improve patient safety. 

Risk managers, administrators, and managers should be aware that there are always risks involved with business operations. Consequently, they must have solid risk management practices and programs to help identify, assess, and manage risks of all sorts. Risk management practices should be integrated across major organizational departments, initiatives, and programs, such as service delivery, safety, security, business and public communications, and supply chain, to name a few.

The goal of this course is to provide administrator professionals with an overview of risk management principles.

A ‘culture of safety’ is an often-heard term in clinical settings. Most patients require complex care, with many interprofessional teams working together. Large patient volumes, an expectation for rapid delivery of care, the consumer’s ability to choose providers, and government reimbursements all drive acute care facilities to invest in preventing or reducing errors. Improving safety is beneficial to the patient primarily, with less risk of injury or death, but also to the facility and staff, improving retention and job satisfaction, with the added benefit of extensive cost-savings.

The Bureau of Labor Statistics (BLS) reported that in 2019, 5,333 work-related injuries resulted in death. These numbers show a 2% increase over 2018 figures and represent the most significant one-year increase since 2007 (BLS, 2020a). This course discusses the story behind the statistics. The key to reducing incidents and injuries in your organization is to prevent incidents from happening. To prevent incidents, you must understand what causes them. This course will help you to understand the significant role you play in incident investigation and prevention. 

Nursing remains a top occupation in the U.S., with strong job growth projected through 2032 (U.S. Bureau of Labor, 2024). As healthcare systems evolve, nurses will play an increasingly significant role. With many nurse leaders nearing retirement, preserving their professional and institutional knowledge is crucial. Despite the importance of succession planning for leadership roles, less than 10% of healthcare organizations have a formal process in place (LaCross et al. 2019).

This course provides nurses with knowledge of the importance and development of succession planning for nursing.

This course will provide you with information about the numerous risk and protective factors of suicide. You will learn effective screening approaches you can use to identify elevated risk. You will also learn how to follow a positive screening with an in-depth clinical assessment, including several different models you can use to guide your assessment. The goal of this course is to provide alcohol and drug counseling, marriage and family therapy, counseling, psychology, and social work professionals in health and human services with skills to identify individuals at increased risk of suicide.

This multi-lesson module provides suicide training according to the state of Washington requirements. The four lessons cover:

Lesson 1: Assessing and Screening for Suicide Risk: provides skills to identify individuals at increased risk of suicide

Lesson 2: Overview of Evidence-Based, Suicide-Specific Interventions: provides knowledge about evidence-based, suicide-specific interventions

Lesson 3: Community-Based Interventions to Reduce Suicide Risk: provides information about community-based, upstream suicide prevention approaches

Lesson 4: Preventing Suicide Among Veteran Populations: provides skills in assessment and intervention to reduce suicide risk among veterans

Healthcare supervisors and managers are presented daily with challenges. These challenges present as process failures or those surrounding staff behaviors. An organization’s management team maps a path to support their supervisor’s success in dealing with these challenges. The approach is defined by proven characteristics, skills, and experiences. This course discusses the basic tools needed for supervisors and managers to be successful in their roles.