Eastside Health Network | Medical Professional Liability Insurance Program

Eastide Health Network
Eastside Health Network is proud to offer its members access to a special Medical Professional Liability (MPL) insurance program through Physicians Insurance. The  key features and advantages of this program are detailed below. Regardless of your broker, if you are a member of EHN and insured by Physicians Insurance, you may fully participate in this program. If your practice is not already insured with Physicians Insurance, contact the EHN broker partner Parker, Smith & Feek to request a quote from Physicians Insurance.


About the Program

Offered through Physicians Insurance A Mutual Company, this program is specifically designed for EHN members only. This program includes:

  • Access to the robust Physicians Insurance library of risk management content covering both clinical and operational issues.
  • Risk consulting services such as evaluations and assessments targeted to the real and felt needs of your practice.
  • Full claims management from the most respected physician insurer in the Northwest with an experienced and top-tier defense attorney panel.
  • Peer support and litigation support services for when a claim does happen.
  • Additional content and services covering human resources, cyber and technology, practice operations, value-based programs, and more. 
  • Opportunity for a 10% risk management premium credit.

To qualify for the program's risk management credit, your practice must be insured with Physicians Insurance and insured participants must complete one (1) hour of continuing education from the EHN-approved courses listed in the tabs below. All courses listed fulfill the one-hour requirement for the 10% risk management premium credit. The credit will be applied to the next policy renewal after completion of the required continuing education, and courses must be completed prior to the end of the policy term. (NOTE: Accounts insured under an alternative rated model do not qualify for this risk management credit. The credit only applies to EHN participants insured in Washington State.)

EHN-Approved CME Courses:

(Must be insured by Physicians Insurance. Access requires a Web account.)

Using Telehealth in Clinical Practice 

This course provides an overview of telehealth practices including a brief history of telehealth, current trends and research, and associated technologies. You will learn how to provide telehealth services, including potential advantages and challenges. Case scenarios are included to offer examples for practical application.

The goal of this course is to provide psychologists, professional counselors, social workers, addictions professionals, marriage and family therapists, and nurses in health and human services settings with current, research-based information on telehealth and guidelines for practice.





Cultural Responsiveness in Clinical Practice

This training introduces you to several models to enhance your communication with individuals from a range of diverse backgrounds. You will also learn about cultural barriers to treatment, several health belief systems, and factors to consider in a culturally responsive assessment. It is worth noting that culture is always at play, regardless of the healthcare provider’s capacity to recognize and/or respond to it appropriately.


Individual and Organizational Approaches to Multicultural Care

This course presents an overview of multicultural care and service delivery. You will be guided through the national standards in the United States for working with individuals from diverse backgrounds and cultures, along with key concepts that relate to your role in the alleviation of health disparities. Examples of individual and organizational applications of multicultural care will help you to apply these concepts in your own setting. You will learn about ways that you and your organization can improve quality of care by considering health literacy, cultural responsiveness, and structural disparities..


Assessment and Treatment of Opioid Use Disorder

Opioids are used to treat severe pain but also include serious risks if the medication is misused. The misuse of prescribed and illicit opioids contributes to rising numbers of opioid overdose deaths. This course will provide you with an overview of opioid use disorder, detailed information to gather during a comprehensive assessment, and treatment options to implement with clients diagnosed with opioid use disorder. 


Integrating Primary and Behavioral Healthcare

In this course, you will become familiar with various models and configurations of integrated care. You will learn about the costs, benefits, and goals of integrated care systems. As there are numerous challenges to integrating care, you will become aware of some of these key challenges, and familiar with particular characteristics of well-functioning integrated care systems. Finally, you will learn a variety of ways that behavioral healthcare professionals, including you, can function effectively in an integrated care environment.


Wellness And Recovery

Each year, substance use is linked to over 11 million deaths worldwide (Ritchie & Roser, 2019). Supporting individuals’ long-term recovery from substance use can help save lives. Recovery is a lifelong process that aims to keep an individual substance-free while improving their overall quality of life. Wellness strategies enhance recovery outcomes by focusing on optimal health across all dimensions of an individual’s life.


Diagnosis and Treatment of Anxiety Disorders

Anxiety disorders, the most common psychiatric illnesses, affect millions of American adults, filling their lives with overwhelming anxiety, fear, and uncertainty out of proportion to any actual danger. These symptoms often persist for significant periods of time, and if not treated, can grow progressively worse. Anxiety disorders frequently occur in conjunction with other psychiatric or physical illnesses, making symptoms even worse. This course provides an overview of signs and symptoms as well as the most effective psychopharmacological and psychotherapeutic treatments available. New and improved therapies can help most people with anxiety disorders lead productive, fulfilling lives. This course will help you recognize anxiety disorders in those you serve and implement the most appropriate form of treatment.


Biopsychosocial Model of Substance-Related and Addictive Disorders

The biopsychosocial model takes a more holistic perspective, emphasizing biological, sociocultural, and psychological factors that relate to the risk of these disorders. This course will present an overview of this model’s primary assumptions, how it differs from other perspectives on substance-related and addictive behaviors, and how it can inform your approach to treatment. The goal of this course is to provide social workers, psychologists, alcohol and drug counselors, marriage and family therapists, professional counselors, and nurses in health and human services with information on how the biopsychosocial model is used in treatment for substance-related and addictive disorders.


Recognizing Prescription Drug Misuse and Diversion

Controlled prescription medications, such as opioids, central nervous system depressants, and stimulants, are used to help manage health conditions but are also misused. Because of this, the U.S. Drug Enforcement Administration and state agencies monitor use closely. Practitioners and pharmacies are required to monitor and report use of these substances and make ethical dispensing decisions. Due to many regulations regarding controlled substances, pharmacy technicians should be familiar with warning signs of misuse, signs of fraudulent prescriptions, and laws. They should avoid unnecessary judgment or bias and treat patients with compassion and respect.


Medication-Assisted Treatment for Opioid Use Disorder

Medication-assisted treatment (MAT) is an effective, yet underused, approach to the treatment of opioid use disorder. Misconceptions about what MAT is, how it is used, and whether it is helpful, are common. Your clients with opioid use disorder may share these misconceptions, creating a barrier to treatment. By taking this course, you will have information that you can share with your clients and their family members about what MAT is, how it helps, its major components, and the medications used in MAT. Note: If you are a prescriber, this course does not meet the federal requirements to qualify for a waiver to prescribe and dispense buprenorphine. You will need to pursue additional training to meet those requirements. The goal of this educational program is to provide alcohol and drug counseling, nursing, professional counseling, social work, and psychology professionals in health and human services settings with an overview of what MAT is, how it helps individuals with opioid use disorder, and the medications used in MAT programs.


An Overview of Substance Use Disorders

Substance use is a growing problem across populations. As a helping professional, you need a basic understanding of how substance use affects your clients. This information will help you to provide support and resources to help clients seek treatment and recovery. In this course, you will explore substance use disorders, how they develop, and their impact on individuals. The course also explains your role as a paraprofessional when working with individuals with substance use disorders. You will be provided an overview of evidence-based interventions and the types of substance use treatment programs available, when additional treatment may be necessary. Detailed examples will help you to apply this information in your own work. The goal of this course is to provide paraprofessionals and peer support specialists in health and human service settings with information on substance use disorders and evidence-based interventions.


Care Management to Increase Access and Decrease Readmissions

This course discusses use of the care-management model in the ambulatory care setting to increase patients' access to providers and decrease hospital visits, including readmission. It also addresses the issue of some payment systems not allowing providers to profit from managing chronic conditions.

Preventing Readmissions Through Ambulatory Care: A Simulation

This simulation, intended to provide a challenging, real-world experience regarding the prevention of readmissions, includes best practices for care management, medication management, medication reconciliation, and screening.


Diabetes: The Basics

Diabetes, affecting 9.3% of people in the United States, can cause a host of health problems and even lead to death when managed improperly. In fact, it is the seventh leading cause of death in this country. Given this growing problem, it is important to understand how diabetes affects the body and how to help delay its devastating complications. This course for entry-level nurses covers the basics of the disease and its current medical treatments to help you better assess patients’ needs, provide care for them, and problem-solve common medication concerns.


Physiology of Diabetes: Impact on Rehabilitation

Diabetes management can be accomplished with an interdisciplinary team of nurses, dietitians, health educators, therapists, and the patient. Therapists must understand the impact of diabetes and related complications on the patient’s therapy outcomes. In this course, learners will gain an understanding of the physiologic impact of diabetes on the patient's clinical presentation, progression, and plan of care. The course will discuss how to manage patients with diabetes during a treatment session and introduce evidence-based diabetes self-management programs available in the community as effective complements to therapy.


Payer Perspective: Diabetes Management for Clinicians

Diabetes is not an uncommon condition in today’s healthcare system. This high-volume condition can be managed very effectively, but diabetes disease management can also become very complicated. How can patients learn to manage their own diabetes? What strategies are most effective in teaching patient self-care? By creating an action plan with their patients, primary care providers can not only help to improve patient outcomes, but they also empower the patient to take a bigger role in their own disease management. When patients take on more responsibility for their care, resources (both time and economic) are freed up and can be allocated to other patients or areas of need. However, creating an action plan requires input from both the primary care provider and the patient, and no two plans are likely to be the same. Factors such as finances, living situation, or other social determinants of health all must be considered when putting together a plan. A patient’s diet may also play a role. In this module, the topics of action plans, the social determinants of health, and nutritional counseling will be explored.


Payer Perspective: Hyptertension/CAD/CHR for Clinicians

People living with hypertension, coronary artery disease (CAD), and congestive heart failure (CHF) are among healthcare payers’ highest cost members. People may have these conditions simultaneously, and having even just one of them—especially if not well-managed—often increases a patient's risk of developing the others. Early detection and treatment of hypertension reduces disease progression and drives down costs. This course provides evidence-based recommendations on how to provide clinically appropriate care, how to teach patients self-management techniques for their conditions and create an action plan, and how to identify other factors that could impact their condition.


Payer Perspective: Comorbidity Management (Physical and Behavioral) for Clinicians

Behavioral health disorders frequently exist alongside chronic physical health disorders or comorbidities. Patients with chronic health disorders are costly to treat and sometimes over-utilize the healthcare system. This course discusses the importance of treating behavioral health disorders so that through best practices and supporting self-management, these patients can see an improvement in their health outcomes and wellbeing. Providers will also see improved patient satisfaction scores as they focus on regularly following up with their patients and doing what they can to keep them healthy.


Best Practices for Interviewing the Patient

The patient interview is the most important part of your exam. Gaining the patient’s perspective and learning more about issues important to them can guide you in developing patient-specific care plans. This course will discuss how to conduct patient-centered interviews. You will learn interviewing methods to effectively elicit the important details about a patient's reason for presenting to the clinic. Information will also be presented on how to approach a challenging patient and how to adapt for several specific patient types.




Ryan Roberts 
EHN Program Administrator 
(425) 709-3786 

Casey G. Smith
EHN Account Executive
(425) 974-3061

EHN Contact

Molli Robertson
Payor/Provider Relations
(425) 830-4628

Physicians Insurance Contacts

Maria Byers
Senior Business Development and Partner Manager
(206) 757-6223

Nancy Reithaar
Senior Business Development and Partner Manager
(206) 757-6257