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Achieving Excellence with High-Performing Teams
eams with talented people and a skilled leader are often unable to maintain optimum results over a long period of time. Team leaders must continually assess, evaluate, and monitor the team’s motivation level toward achieving its goals. They must also facilitate emotional buy-in and commitment. This course provides healthcare staff with an overview of how to motivate and enhance a team.
Explain the difference between a team and a group.
Apply motivational approaches to facilitate an effective team environment and engaged workforce.
Recognize the importance of assessing and evaluating the current state of your team.
Communication Essentials: Effective Listening
Listening skills are an often-undeveloped component of effective communication. Leaders and managers with strong listening skills build more productive and engaged teams with increased effectiveness. In this course, you will learn how managers and leaders can listen actively to build stronger teams and increase their impact. You will also learn the importance of establishing common ground and practicing empathy as you apply the techniques for becoming a better listener.
The goal of this course is to provide managers and leaders with the awareness and skills to be effective communicators.
Discuss best practice techniques for improving your active listening skills.
Describe at least two benefits of active listening.
Community-based Early Interventions to Reduce Suicide Risk
This course explains how upstream suicide prevention and community-based early interventions are important to target risk before people are in crisis. It identifies community-based early intervention strategies and programs across different settings. Lastly, this course indicates how to create environments and everyday interactions that support suicide prevention.
Explain the importance of upstream suicide prevention and community-based early interventions.
Identify community-based early intervention strategies and programs across different settings.
Indicate how to create environments and everyday interactions that support suicide prevention.
Documentation for Managers
In healthcare there is a saying that if it was not documented, it did not happen. While this saying is typically used by healthcare providers and nursing staff, it is also true for managers and human resource professionals. Your goal for documentation is to officially record agreements with employees, actions taken, goals set, and employee issues. Documentation not only helps protect your organization, it also helps make important staff decisions. When you understand your documentation responsibility and when documentation is necessary and helpful, you will be in a better position to lead your staff. Good documentation promotes clarity and understanding. This course discusses when and what people managers should document. It also discusses documentation best practices.
Describe the manager’s role and responsibility in documentation.
Indicate at least three personnel matters that require manager documentation.
Effectively Managing Workplace Harassment
This course explains what workplace harassment is including sexual harassment and other forms tied to protected characteristics. You will see how harassment can occur in person and online how to spot retaliation and what to do when concerns arise.
Define workplace harassment.
Recognize examples of harassment and retaliation.
Recall how to effectively prevent and respond to harassment incidents in the workplace.
Employee Wellness: Managing Emotions
Emotional intelligence (EQ) is the ability to understand, express, and regulate your own emotions. It also refers to your awareness of what the people around you are feeling. One of the hallmark skills of EQ is the ability keep your emotional brain and your thinking brain working together, even in intense or stressful situations. Why is this important? What can it do for you?
The goal of this course is to teach all staff strategies to manage emotions.
Evidence-Based Leadership in Nursing
The goal of this continuing education program is to provide nurses in leadership roles with five evidence-based strategies to enhance their leadership effectiveness.
Identify five evidence-based leadership strategies applicable to nursing practice.
Describe interventions that promote healthy work environments, including methods for staff engagement and transition management.
FMLA: What Supervisors Need to Know
The Family and Medical Leave Act (FMLA) is a federal law that mandates unpaid leave, job protection, and other benefits for eligible employees who face specific family or medical challenges. As an employer or supervisor, you need to know what obligations the FMLA imposes on your organization when an employee requests leave from their job. This course introduces you to key provisions of the FMLA such as which employees have rights under the FMLA and the circumstances under which they are eligible to take protected leave.
The goal of this course is to educate administrators and human resource (HR) professionals in all healthcare settings about the Family Medical Leave Act.
Discuss the FMLA mandates regarding employee leave and reinstatement.
Determine whether the FMLA applies to employees at your organization.
Identify at least two FMLA-qualifying events.
In Session: Practicing Clinical Skills to Prevent Suicide in Adults
The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, nursing, psychology, and social work professionals in health and human services settings with an opportunity to apply your existing knowledge to assess and intervene with an at-risk adult.
Identify risk factors and warning signs for suicidality in adults.
Indicate the appropriate steps to assess an individual’s level of suicide risk.
State the essential interventions to implement based on the level of identified risk.
New Employee Onboarding and Culture Development
Failing to properly onboard employees results in poor performance and unnecessarily high turnover. In this course, we’ll cover best practices and lay out a plan for the first 6 months of a new employee’s orientation and performance expectations. We’ll also explore the importance of culture development as it relates to onboarding.
Explain the importance of onboarding and how it relates to performance.
Describe effective tools and techniques to reduce employee turnover and improve employee engagement.
Overview of Evidence-Based, Suicide-Specific Interventions
It was once assumed that addressing underlying conditions was the best way to treat suicidality. We now know that suicidal people need interventions that directly target suicidal thoughts and behaviors. Suicide-specific interventions will give you the tools to help clients manage suicide risk.
In this course, you will learn about specific evidence-based and research-informed interventions that directly target suicidal thoughts and behaviors. Through case examples, you will gain a better understanding of ways to implement these strategies.
The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, nursing, psychology, and social work professionals with knowledge about evidence-based, suicide-specific interventions.
Describe three evidence-based interventions for treating individuals at risk for suicide or who have made a recent attempt.
Summarize the process for completing a safety plan and for reducing access to lethal means.
Recall the factors you should consider when determining what interventions may be needed for suicidal individuals.
Prescription Drug Misuse and Diversion
This course equips healthcare professionals with essential knowledge and practical skills to address the growing concern of prescription drug misuse and diversion. Controlled substances such as opioids, sedatives/tranquilizers, and stimulants are the most misused and diverted drugs. Strategies for reducing misuse and diversion will be presented.
The goal of this course is to inform healthcare team members about their role in the recognition and prevention of drug misuse and diversion in the acute care setting.
Identify signs of prescription drug misuse.
Name at least three drug diversion scenarios and prevention strategies the healthcare team can implement.
Reducing Risk of Suicide in Adolescents and Transition Age Youth
Suicide is the second leading cause of death for adolescents and transition age youth (TAY). This course provides an overview of risk factors, protective factors, and warning signs of suicide specific to this population. It also describes suicide assessment strategies and interventions that reduce the risk of suicide in adolescents and TAY.
Identify risk factors, protective factors, and warning signs of suicide in adolescents and transition age youth.
State three assessment strategies to identify suicide risk in adolescents and transition age youth.
Describe interventions that reduce the risk of suicide in adolescents and transition age youth.
Substance Use in the Workplace for Managers
Substance use in the workplace carries a stigma, causing difficulties in seeking help and impacting employee satisfaction, turnover, productivity, and insurance claims. Supervisors play a unique role in the success of a drug-free workplace policy. They are often the first to identify a potential problem.
This course provides healthcare professionals, managers, and leaders with an understanding of the competencies needed to identify and manage employees with substance use issues.
Discuss specific indicators that an employee has substance use issues.
Recognize your responsibilities as a manager regarding substance use, including the legal aspects of substance use in the workplace.
Suicide Prevention in the Acute Setting
This course will provide you with information about the numerous risk and protective factors of suicide. You will learn effective screening approaches you can use to identify elevated risk. You will also learn how to follow a positive screening with an in-depth clinical assessment, including several different models you can use to guide your assessment. The goal of this course is to provide alcohol and drug counseling, marriage and family therapy, counseling, psychology, and social work professionals in health and human services with skills to identify individuals at increased risk of suicide.
Recognize risk and protective factors for suicide.
Explain how to effectively screen to identify individuals at risk of suicide.
Summarize the major components of a comprehensive suicide assessment.
Suicide Prevention Strategies for Veterans
Veterans die by suicide at higher rates than non-veterans and often have unique factors that impact their risk. This course explains factors that specifically increase suicide risk in veterans. It also reviews screening and assessment strategies to identify veterans at risk of suicide. Lastly it describes effective interventions and treatment options to reduce suicide risk in this population.
Identify three factors that specifically increase suicide risk in veterans.
Apply screening and assessment strategies to identify veterans at risk for suicide.
Define at least three effective ways to intervene to reduce suicide risk among veterans.
Suicide Prevention: At-Risk Populations Assessment, Treatment, and Risk Management (WA)
This multi-lesson module provides suicide training according to the state of Washington requirements. The four lessons cover:
Lesson 1: Assessing and Screening for Suicide Risk: provides skills to identify individuals at increased risk of suicide
Lesson 2: Overview of Evidence-Based, Suicide-Specific Interventions: provides knowledge about evidence-based, suicide-specific interventions
Lesson 3: Community-Based Interventions to Reduce Suicide Risk: provides information about community-based, upstream suicide prevention approaches
Lesson 4: Preventing Suicide Among Veteran Populations: provides skills in assessment and intervention to reduce suicide risk among veterans
Recognize three risk and three protective factors for suicide.
Discuss how to effectively screen to identify individuals at risk for suicide.
Identify three components of a comprehensive suicide assessment.
Recall the factors you should consider when determining what interventions may be needed for suicidal individuals.
Describe three evidence-based interventions for treating individuals at risk for suicide or who have made a recent attempt.
Summarize the process for completing a safety plan and reducing access to lethal means. E
Explain what upstream suicide prevention means and why it is important.
Describe how fostering life skills and resilience can help to prevent suicide.
Summarize the impact of connectedness as an upstream suicide prevention approach.
Identify three factors that specifically increase suicide risk in veterans.
Recall screening and assessment strategies to identify veterans at risk for suicide.
Define three effective ways to intervene to reduce suicide risk among veterans.
The Professional Nurse and Social Media
For many of us, social media is a fun way to stay in touch with friends and family. We share photos and stories with people across town and around the world. However, nurses need to be cautious as they engage in social media as it can affect their careers in ways never imagined. Content taken in the wrong context can damage a nurse’s professional reputation.
Recognize commonly used social media platforms.
Identify the risks and benefits of using social media for professional and personal purposes.
Indicate best practices for communicating effectively and ethically on social media platforms.
What Managers Need to Know About Sexual Harassment
This course is designed to provide greater awareness of sexual harassment in the workplace, steps to take to prevent it, and methods to deal with it if it does occur. The course will focus on federal laws, liability issues, harassment policies, employee rights, supervisor responsibilities, and investigation procedures.
Describe the laws regarding sexual harassment and the investigation process of a sexual harassment claim. Explain the differences between the types of sexual harassment. Identify both employee and non-employee rights regarding sexual harassment. Recognize your role in preventing, recognizing, investigating, and taking corrective action concerning sexual harassment in the workplace.