This course focuses on 2 continuous quality improvement strategies that can be used to change complex systems—the plan-do-study-act (PDSA) method and Six Sigma’s define, measure, analyze, improve, and control (DMAIC) method. These simple, but effective, methods of making minor changes in systems can transform ambiguous and error-prone processes into tested, clear processes designed to reduce errors.

Forensic evidence connects the scene, the survivor, and the suspect together to assist the justice system in solving crimes. Crucial parts of evidence collection include knowing the correct procedures to preserve evidence and prevent contamination. Patients presenting to the emergency department with injuries requiring forensic evidence collection are often afraid and distressed. Healthcare professionals should know how to care for their emotional needs as well as their physical ones. 

Establishing an effective corporate compliance program helps healthcare organizations prevent, detect, and correct unlawful and unethical behavior. This course discusses the laws and behaviors related to ethics. It also discusses your responsibilities in preventing and identifying unlawful and unethical behavior. The goal of this course is to familiarize general staff in healthcare settings with the most common types of fraudulent and improper conduct.

Family violence affects people across all demographics and occurs in a variety of relationships, including between intimate partners, family members, and household members. While progress has been made, it remains a serious issue in the U.S. and globally. Healthcare professionals in all settings play a critical role in identifying and supporting individuals experiencing family violence. This course provides nurses and social workers with information on how to identify and treat people experiencing family violence.

Hospitals and providers currently receive reimbursement by meeting criteria established by the Centers for Medicare & Medicaid Services (CMS). Quality measures and length of stay data are measures that affect hospital reimbursement. Yet the patient’s experience of care also remains a key factor in hospital reimbursement models. CMS uses the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey to measure the patient’s experience, and nursing care is one part of the survey. Hospitals that perform well on the HCAHPS ratings are more likely to receive better reimbursement and bonuses. Nurses impact hospital ratings and reimbursement by providing the patient with a positive care experience.

Intimate partner violence (IPV) affects thousands of people each year. It affects people from all social and economic backgrounds, ages, sex, genders, sexual orientations, race, and ethnicities. Those who experience IPV often suffer adverse social and health outcomes that make early recognition, identification, and response a priority for professionals working in healthcare and health and human services.

This course focuses on implementing systems theory to prevent errors and injuries in healthcare. This course targets physicians, nurses, risk managers, quality assurance directors, and C-level administrators focused on ensuring patient safety and healthcare quality.

Medical errors have been conceptualized more recently as systems failures rather than individual errors. This lends itself to a more constructive focus where errors are reported and analyzed in the hope of preventing future errors through system modifications. This course reviews the characteristics of these complex systems and their role in medical errors.

Team-based healthcare is provided by two or more people who represent different professions with the common goal of improving the well-being of a patient. Interprofessional (IP) collaboration may improve outcomes such as pain relief, improved access to healthcare services, and early recognition of treatment failure. Effective team-based, patient-centered care should be tailored to the population served and the needs of those individuals. This course outlines the components of team-based care and provides examples in different settings.

This course aims to help healthcare team members identify core principles of team-based IP healthcare in all settings.

Human trafficking victims are often concealed by their traffickers; however, studies show that many victims interact with healthcare professionals while they are being victimized. This places healthcare professionals in a unique position to recognize the signs and risk factors of human trafficking and take steps if they suspect a person may be a victim of human trafficking.

The goal of this course is to provide healthcare staff with critical steps to recognize and respond to human trafficking.

This interactive course equips intraoperative nurses and surgical technologists with up-to-date knowledge on commonly used and emerging technologies in the operating room. Through real-world scenarios and knowledge checks, learners apply evidence-based practices to manage equipment such as electrosurgical units and lasers, sharpening their ability to recognize risks and ensure safe, effective device use.

This course provides intraoperative nurses and surgical technologists with essential skills to safely manage equipment and technology in the operating room.

Every year, workers are injured or killed when the equipment they are working with unexpectedly turns on or the residual energy stored in the equipment is released. Lockout/Tagout, or LOTO, is a set of procedures used to control hazardous energy during the service or maintenance of machine and equipment. The aim of LOTO procedures is to protect workers from the release of hazardous energy.  

The goal of this course is to provide all staff with an overview of lockout/tagout procedures.

This course equips nurses, providers, and pharmacists with essential knowledge to identify and manage sepsis using the latest evidence-based guidelines, including screening tools and the 1-hour sepsis bundle. Participants will learn about sepsis pathophysiology, diagnostic strategies, and treatment protocols while emphasizing interprofessional collaboration. The course also highlights prevention, patient-centered care, and strategies to improve outcomes in this life-threatening condition.

This is a brief review of how nurses and providers should address maternal hemorrhage in the ED. All emergency departments must be prepared for obstetric hemorrhage, which can cause severe issues or death. 

Hypertensive disorders are the most common medical complication affecting pregnancy and are the second leading cause of maternal deaths in the U.S. In the ED, healthcare professionals must know about hypertensive disorders in the perinatal patient population to provide safe, evidence-based care. This course will provide information about the hypertensive disorders of pregnancy, its effects on the mother and fetus, and recommended management.

Shoulder dystocia is an obstetric emergency. To prepare for this rare occurrence, your healthcare team should be knowledgeable about the risk factors, potential complications, and the management of shoulder dystocia. In addition, emergency professionals should develop strategies to help their healthcare team prepare for this rare event.

This course presents providers with a review of umbilical cord prolapse, its causes, presentation, diagnosis, and management.

This course reviews the FHR characteristics of Category III patterns, their etiologies, and clinical significance.

This course provides OB and ED providers with a review of hypovolemia in pregnancy with emphasis on early recognition, prompt resuscitation, and identification and control of the causative etiology.

This course provides an overview of sepsis in pregnancy, with a focus on screening tools to facilitate early recognition and timely treatment.

This course provides a review of umbilical cord prolapse, its causes, presentation, diagnosis, and management.

This course reviews common risk factors and clinical features of uterine rupture to enhance early recognition and timely delivery, emphasizing diagnosis and treatment.

Almost 95% of all maternal mortalities happen in low and lower middle-income countries (World Health Organization, 2023). However, the U.S. has the highest maternal mortality rate among all developed countries. Approximately 700 patients die each year in the U.S. due to pregnancy complications and nearly 85% of those deaths are preventable (Hill et al., 2022). Furthermore, the AMA and CDC state that Black and AIAN patients are 3 to 5 times more likely to die from maternal complications than White patients (AMA, 2023). Indigenous, immigrant, refugee, and low-income populations are also at significantly greater risk of poorer maternal outcomes. However, in the past few years, global and national advocacy initiatives have set their philanthropic and financial radar on improving maternal outcomes in these vulnerable communities.

This course explains the factors involved in medical errors and ways that organizations and individuals can prevent them. It reviews how organizations can minimize medical errors by adopting the right culture and implementing the right interventions.