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About Workplace Violence
As a healthcare worker, you are in regular contact with residents, visitors, and coworkers. When harassment or bullying occurs in the workplace, the impact on staff and visitors creates a troubled workplace. Facility operations are also disrupted with long-reaching effects. Workplace violence refers clearly to threats or actual use of physical force against a person in the workplace. In recent years, more healthcare workers have assumed a greater risk of exposure to workplace violence. In this course, you will learn how to spot, prevent, and respond to workplace violence.
Define workplace violence.
Identify steps to survive a hostile encounter.
Determine when and how to report workplace violence.
Active Shooter Response
The number of active shooter instances in the U.S. is increasing. Active shooter incidences occur at all different types of public and work sites, including healthcare facilities. All healthcare facilities should have a plan in place on how to respond to a potential active shooter situation. The goal of this course is to educate staff in all healthcare settings on how to respond to active shooter situations.
Define the term active shooter.
Recall two different types of responses to an active shooter situation.
Care of Sexual and Gender Diverse Populations
All healthcare staff must be aware of the challenges that people in minority groups may experience. This includes knowing the effects of those challenges on how people seek and receive healthcare services. This course discusses sexual and gender minorities and their healthcare experiences.
Identify various terms used to describe sexual and gender minority populations.
Describe current health trends related to the sexual and gender minority population.
Choose best practices for improving the healthcare experience for sexual and gender minority populations.
Health Disparities in the LGBTQIA+ Community
Healthcare practitioners greet, assess, screen, treat, and refer LGBTQIA+ individuals every day. Some may understand the unique needs of this population. However, more information and education are needed to ensure that people are represented in research and are treated with respect and dignity when receiving healthcare. This course discusses barriers LGBTQIA+ people face in accessing healthcare, along with the physical, mental, psychosocial, and cultural factors that affect their health. It provides practical strategies for providing sensitive, informed, and inclusive care. The goal of this course is to provide healthcare professionals with education on health disparities in the LGBTQIA+ community.
Recognize social determinants of health and health disparities among LGBTQIA+ populations.
Identify at least three barriers faced by LGBTQIA+ people in accessing healthcare.
Identify LGBTQIA+ health risk factors, including physical, mental, psychosocial, and cultural.
Recall strategies for providing sensitive and informed healthcare for the LGBTQIA+ community.
Recognize the lifespan health considerations of LGBTQIA+ individuals, including coming out and family systems.
LGBTQIA+ Awareness and Inclusion: A Foundational Overview
Sexuality and gender identity have received significant attention in the last few decades across the spectrum of health and human services. This course presents an overview of the LGBTQIA+ community and its history within society and healthcare systems. It offers definitions of key concepts and general implications for interprofessional practice.
The goal of this course is to provide healthcare professionals with education on LGBTQIA+ history, terminology, and practice guidelines.
Review of Active Shooter Response
Though active shooter events are rare, it is practical and necessary to be well-prepared for the possibility, especially when you work with the public. Between 2010 and 2020, The Joint Commission (TJC) received 39 reports of active shootings that resulted in 39 deaths at accredited hospitals (TJC, 2021). As a result, the Center for Medicare Services (CMS) and TJC require hospitals to prepare for all hazards, including active shooter or hostage events, and to work with their local law enforcement and emergency response agencies to prepare for and respond to active shooter events. Understanding the risks and motivations behind active shooter events, how your body and mind may respond to stress, and how best to prepare for an active shooter event is the best way to protect yourself and others should the unthinkable occur in your facility.
Identify the definitions, signs, and trends of an active shooter event.
Discuss the appropriate response to an active shooter situation.
Evaluate ways in which training and preparation can be incorporated into institution protocols.
Violence in the Acute Setting: Prevention
Workplace violence (WPV) is common in acute care settings, such as the emergency department (ED). It has negative consequences for patients, staff, and services, including a loss of staff that may lead to increased recruitment and retention costs.
Preparedness for WPV should not just be a burden for the staff. It should be implemented by the organization, which in turn should ensure that each unit is equipped to manage WPV.
This course provides healthcare workers with the necessary skills and knowledge to identify, prevent, and effectively manage instances of violence in acute care settings, thereby enhancing patient and staff safety.
Identify early warning signs and risk factors associated with violence in acute care settings.
Explain effective strategies used to prevent violent incidents.
Apply appropriate response techniques following a violent incident.