|Essentials of Communication: Effective Listening||1.00|
Origination: Reviewed: Expiration:
Listening skills are an often-undeveloped component of effective communication. Leaders and managers with strong listening skills build more productive and engaged teams and increase their own effectiveness. In this course, you will learn the consequences of not listening effectively and how adapting the techniques of active listening will benefit you. You will develop a greater understanding of why and how managers and leaders must listen actively, not passively, to build stronger teams and increase their impact. You will learn the importance of establishing common ground and practicing empathy as you apply the techniques for becoming a better listener.
Recognize that listening is a critical communication skill, and understand its value to your managerial and leadership effectiveness.
Discover the different listening styles that can either help or hinder your ability to lead and influence others.
Learn and apply best-practice techniques for improving your active listening skills.
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