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Administrative/Office Staff
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Antibiotics
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COVID-19
CQIP
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Challenging Patients (Clinical Topics and Patient Care)
Compensation
Compliance
Continuing Professional Development
Cultural Competency
Deposition and Witnesses
Diagnosis/Diagnostic Screening
Dismissing a Patient
Documentation
EMTALA
Elderly Patients
Emergency Medicine
Employee-Related Issues
Environment of Care
Fair & Just Culture
Family and Internal Medicine
Geriatrics
HIPAA Breach of PHI
HIPAA Compliance
HIPAA Implementation
HIPAA Security
HIPAA Training
Healthcare Reform & Population Health
Hospital Reimbursement and Strategy
Informed Consent and Refusal
LGBT Healthcare
Leadership
MACRA/MIPS
Medicare
Medication Management
Minors
Networks and Integration
Neurology
Obstetrics and Pediatrics
Oncology and Hematology
Pain Management
Patient Communication
Patient Safety
Patients with Trauma
Peer Review
Performance Improvement
Physician Reimbursement
Professional Communication
Protocols & Guidelines
Provider Support
Release of PHI
Resiliency
Risk Management
Scope of Practice
Sexual Harassment/Assault
Shared Decision-Making
Suicide Prevention
Surgery and Anesthesia
Telehealth
Value-Based Payment Models
Workplace Violence

Courses

Title Duration CME Certified Sort descending
1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

This course is designed to provide greater awareness of sexual harassment in the workplace, steps to take to prevent it, and methods to deal with it if it does occur. The course will focus on federal laws, liability issues, harassment policies, employee rights, supervisor responsibilities, and investigation procedures.

The content in this course is applicable to supervisors in all settings.

Differentiate between types of sexual harassment. Describe the laws regarding sexual harassment in the workplace

Discuss both employee and non-employee rights regarding sexual harassment

Explain the role you have in preventing, recognizing, investigating, and taking corrective action concerning sexual harassment in the workplace

Describe the investigation process of a sexual harassment claim

Expert Reviewer
Linda Karlheim, MSM, SPHR, SHRM-CP

Staff Writer
Ron Orth RN, CHC, CMAC, AHIMA-Approved ICD-10-CM Trainer

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Antibiotic stewardship is a movement which aims to treat this powerful group of medications resourcefully, implementing antibiotic use with evidence-based practice. As part of the antibiotic stewardship movement, providers and other team members such as nurses are called upon to be stewards of antibiotics so that these medications can continue to be used to fight infections in the future. In this module, you will learn about antibiotic stewardship and apply your knowledge in several case studies. You will learn about the Core Elements of Antibiotic Stewardship developed by the Centers for Disease Control and Prevention (CDC) and how you can apply components of the program to your nursing practice.

Name three benefits of antibiotic stewardship.

State the difference between broad and narrow spectrum antibiotics.

Describe the six elements of an antibiotic stewardship program.

Recognize different team members' role in antibiotic stewardship.

Instructor
Kim Matthews, RN

0.50

Launch Course

Origination: Expiration:

This course, which was designed to comply with HIPAA law, will help you protect the privacy of the people you provide care for. Allowing unauthorized individuals to see a person’s personal health information can have severe consequences for you and your organization, even if it happens by accident.

The goal of this course is to provide post-acute care staff with basic information about the principles of confidentiality, privacy, and security.

Explain why HIPAA exists.

Identify at least three things in the medical record that can be used to identify an individual.

Describe at least three best practices to prevent HIPAA violations.

Expert Reviewer
Ron Orth RN, CHC, CMAC

0.50

Launch Course

Origination: Expiration:

Members of the healthcare team must be able to recognize symptoms of bacterial meningitis to expedite testing and treatment, and advocate for preventive vaccination among appropriate age groups. With knowledge of preventive measures and awareness of early symptoms, the impact of meningitis can be greatly reduced.

Define meningitis and identify meningitis classifications.

List common causes, symptoms, and complications of bacterial meningitis.

Identify treatment and prevention strategies for bacterial meningitis and associated complications.

Instructor
Rebecca Smallwood, MBA, RN

1.00

Launch Course

Origination: Expiration:

This is an exciting time to work in the field of behavioral health treatment. The field has changed dramatically in the direction of operating on the principles of recovery. Recovery treatment involves changing our attitudes and beliefs about serious mental illness and the long-term effects of these illnesses over the lifespan to reflect the belief that recovery is the expected outcome. The field continues to expand into areas of advancing the integration of mental health to physical health, connecting to multiple dimensions of wellness and alternative medicine, as well as incorporation of peer recovery specialists. Each of these areas supports the recovery of persons with behavioral health issues.

Recall the defining principles of the wellness and recovery movement in the treatment of persons with serious mental illness (SMI).

Indicate at least three ways you can align your practices with the guiding principles of recovery when working with individuals with SMI.

Identify three things you can do to help individuals overcome the stigma of diagnosis of SMI.

Instructor
Amanda Price

0.50

Launch Course

Origination: Expiration:

Healthcare supervisors and managers are presented daily with challenges. These challenges present as process failures or those surrounding staff behaviors. An organization’s management team maps a path to support their supervisor’s success in dealing with these challenges. The approach is defined by proven characteristics, skills, and experiences. This course discusses the basic tools needed for supervisors and managers to be successful in their roles. 

Identify two qualities of good leaders, motivators, and coaches.

Describe at least three approaches used to enhance communication.

Writer
Edward Bartels, RN, BSN, MICN

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

In the operating room, patient safety depends on high quality communication and shared knowledge among the surgical team. Several factors in this setting can contribute to communication failures like time constraints, shift changes, environmental barriers, the complex nature of surgical procedures, and clashing communication styles. All members of the surgical team must understand the risks to patient safety associated with communication failures, what information must be communicated and when, and how to use an assertive communication style.

The goal of this course is to equip nurses and CSTs with best practices for effectively communicating in the operating room. 

Describe best practices for facilitating communication in the OR.

Identify four communication styles and which style is most effective for ensuring patient safety.

List common barriers to effective communication in the OR.

Instructor
Brandy Verton, BSN, RN
Brian C Sheridan, CST

1.00

Launch Course

Origination: Reviewed: Expiration:

Quality Improvement (QI) can be implemented within almost any healthcare setting and can prove highly beneficial for achieving improved delivery of service outcomes. For quality improvement to be effective, it is crucial that everyone at your agency or clinic be informed of any QI projects and how their roles and responsibilities might impact these projects. The better you understand the QI process, the more proficient you will be as an active participant in improving the quality of services your agency or clinic provides. Using several quality improvement models, as well as detailed and specific examples that demonstrate these models in action, this course offers an overview of quality improvement, along with relevant aspects of how quality improvement impacts not only your job, but also your clinic or agency’s performance. You will be armed with the knowledge you need to apply these concepts in your own setting.

Define quality improvement in behavioral healthcare settings.

Recognize at least three areas of behavioral healthcare services that are impacted by quality improvement.

Identify a model of quality improvement that aligns with your agency's mission, vision, and values.

Describe two ways that you can effectively implement quality improvement in your agency.

Staff Writer
Jennifer Moore, RN-BC, DNS-CT, CDP

Instructor
Stacy Smith, LPC-S, CS-I, LCAS, NCC

1.00

Launch Course

Origination: Expiration:

This course will familiarize the learner with personal protective equipment. The different types and proper application of personal protective equipment are discussed. Choosing the correct personal protective equipment for the type of exposure is presented. This course engages the learner in discovering educational resources for commonly used chemicals and tactics for choosing personal protective equipment used in situations where exposure risks are evolving. 

Discuss the different types of personal protective equipment (PPE) and the proper application

Demonstrate knowledge in choosing the correct type of PPE for the type of exposure presented

Instructor
Holly Carlson, MS, RN, CCRN

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Dementia gradually destroys the areas of the brain responsible for sending and receiving messages, making communication difficult. There are guidelines that you can follow to ensure effective communication with persons with dementia, even those who have severe cognitive impairments. In this course, you will learn how to understand the person with dementia by knowing them as an individual and recognizing common speech patterns, how persons with dementia use behaviors for communicating discomfort, and the communication strategies you can employ to ensure the person receives your message.

Give two examples of common communication changes people with dementia exhibit.

Describe how knowing the person with dementia as an individual, not as a disease, promotes effective communication.

Describe the techniques for communicating more effectively with people with dementia.

Instructor
Kim Matthews, RN

0.50

Launch Course

Origination: Expiration:

Earthquakes and tsunamis unleash powerful forces of nature. They cause catastrophic infrastructure and property damage and can result in tremendous loss of life. This course presents some basic facts about earthquakes and tsunamis, including considerations for preparedness and protective actions.

The goal of this course is to provide all staff with a basic overview of earthquakes and tsunamis.

Explain where and how earthquakes and tsunamis occur.

Identify potential hazards before an earthquake.

Employ protective actions to enhance safety during and after an earthquake or tsunami.

Expert Reviewer
Anthony A. Barone, M.P.S., M.P.H., CBCP, CEM, CHMM, NRP, PMP, and Chief Executive Officer and Protective Paramedic at EMERGILITY, LLC.

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

The prevalence of gestational diabetes mellitus (GDM) is increasing in the U.S. and worldwide. However, if the condition is well managed, it can result in a healthy pregnancy. Maternal child health professionals must understand the condition, risk factors, and how to treat it.

Identify the pathophysiology of and risk factors for developing gestational diabetes mellitus.

Identify lab tests and values that guide the diagnosis and treatment of gestational diabetes mellitus.

Discuss monitoring and treatment of patients with gestational diabetes mellitus.

Instructor
Lauren Manaker, MS, RD, LD, CLEC

Staff Writer
Kimberly Workman, MA

 

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

The goal of this course is to help nurses and speech-language pathologists (SLP) in early identification of dysphagia after a stroke. This course will review the incidence of dysphagia in stroke and the types of screenings and exams used for early detection and diagnosis. After reviewing swallow screens in detail, you will be able to understand how each member of the interprofessional team plays a role in the implementation of these assessments.

Determine the outcomes of patients with acute stroke who experience dysphagia.

Identify the screening methods and exams used to assess dysphagia.

Recognize the role of the interprofessional team in improving dysphagia outcomes.

Instructor
Amy Bonadies, RN, BSN

0.50

Launch Course

Non-accredited Education

Origination: Expiration:

Influenza, also known as the “flu,” can have a significant cost due to restricted activities, illness, and deaths. Pregnant women, children, older adults, and individuals with respiratory or chronic debilitating conditions are particularly vulnerable to serious complications of influenza. This course will teach you simple steps to protect yourself and those you serve from getting or spreading the flu.  

The goal of this course is to provide all staff with the basics of flu prevention, symptoms, and treatment strategies.

Identify signs and symptoms of influenza. Describe ways to prevent the spread of influenza viruses.

Expert Reviewer
Jennifer W. Burks, M.S.N., R.N.

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

The OR is a complex environment. Highly trained individuals interact in a specialized setting with sophisticated and technically complicated devices, instruments, and equipment. There are also substantial differences among team members related to education, experience, skill level, influence, and formal and informal power. This course will inform nurses and surgical technologists of the evidence-based steps to take to create a culture of safety in the OR.

Identify the communication processes that aid in reducing medical errors and review recommendations for the safe transfer of patient care information.

Name organizations that are helping to create a culture of patient safety and their recommendations to meet this goal.

Determine the components of a just culture that promote trust and accountability and recall a 10-step process for creating a culture of safety in the OR.

Instructor
Rhiannon Winsor, Ed.D, MBA, CST, CRCST
Andrea Powell, RN, BSN

0.50

Launch Course

Origination: Expiration:

The use of technology has bloomed in the healthcare industry. While technology’s use has improved the delivery and continuity of care, it increases the chance that an unauthorized person will be able to access individuals’ protected health information, or PHI. Therefore, to protect electronic PHI, your organization is required to follow a specific HIPAA rule, known as the Security Rule.

The goal of this course is to describe the Security Rule and ways you can prevent breaches.

Describe the HIPAA Security Rule.

Identify at least three ways to prevent breaches of the HIPAA Security Rule.

Expert Reviewer
Jennifer W. Burks, M.S.N., R.N.

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

Pediatric patients are not small adults and medical errors and patient harm in the pediatric population differ in many ways from those associated with adults. For example, one study estimated that adverse drug events occur three times more often in pediatric patients than adults, due in large part to their smaller physical size, early developmental stages, and dependence on others for care (Mueller et al., 2019). All perioperative nurses and surgical technologists should have a fundamental understanding of the anatomical, physiological, psychological, and emotional differences of children compared to adults and how these differences impact the care needs of pediatric patients in the pre-, intra-, and postoperative phases.

Identify anatomical, physiological, psychological, and emotional differences in pediatric patients and how those differences impact care needs in the perioperative setting.

Recall the developmental stages and needs of pediatric patients and how those stages impact care needs in the perioperative setting.

Recognize strategies for preventing and responding to medication errors and adverse drug events in children in the perioperative setting.

List surgical considerations for pediatric patients.

Staff Writer
Stephanie M. Smith MS, BSN, RN, CPN

Instructor
Brian C Sheridan, CST

0.75

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

You can better assist your patients who have asthma and chronic obstructive pulmonary disease (COPD) by building care teams in primary care. Learn how to assemble these teams and utilize certain disease-specific checkpoints for improved patient outcomes and health management.

Identify best practices for building care teams for patients with asthma and/or COPD.

Define key checkpoints and follow-ups with patients.

Cite different ways to evaluate the care provided by the team.

Instructor

Alisa Brewer, BSN, RN

1.00

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

About 20 percent of emergency department visits are due to hand and wrist injuries. While most hand injuries are straightforward, many cause long-term complications that may profoundly alter a person‘s ability to work, create, and enjoy life to the fullest. This continuing education program, which includes the steps for preserving an amputated body part, addresses the assessment and treatment of patients with hand trauma.

List the critical information that must be gathered upon admission of the patient with hand trauma

Describe the six general categories of hand injuries

Explain the steps needed to properly preserve an amputated body part

Instructor
Stacie Hunsaker, MSN, RN, CEN, CPEN

1.00

Launch Course

Origination: Expiration:

The persons you serve in your service setting are entitled to specific rights under the law. This course will introduce you to these basic rights. Knowing how to promote and protect your clients' rights is key to their health, safety, and well-being. It will also help you and your organization succeed and provide quality, ethical, and legally sound care. The goal of this course is to provide paraprofessionals in behavioral health settings with information about client rights.

List the legal rights that individuals are entitled to when receiving behavioral health services.

Explain three ways you can support the rights of persons receiving behavioral health services.

Instructor
Jonathan Bennett

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Healthcare professionals are often unprepared to respond to requests for physician-assisted death. With the increase in end-of-life discussions and more arguments for legalizing physician-assisted dying, healthcare professionals need to understand the reasons patients may initiate such a request. Healthcare professionals need to appropriately respond to these requests. This course discusses physician-assisted death and the related concepts. It also discusses ethical and legal concerns related to physician-assisted death. Without the knowledge and understanding of physician-assisted death, healthcare professionals may not respond appropriately to these requests from patients.

 

Define physician-assisted death and the related concepts.

Identify ethical and legal concerns related to physician-assisted death.

Describe appropriate responses to requests for physician-assisted death.

Instructor
Elizabeth Vaccaro, BSN RN, MSCN

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

As a healthcare professional, you have often heard the adage that says, "If you didn’t document something, you didn’t do it." It is no longer true that you can be exempt from malpractice or negligence claims because you were following orders. As a professional in the healthcare industry, you are expected to be familiar with many aspects of care. If you are a nurse, you are responsible for assessing, planning, implementing, and evaluating nursing care. If you are a social worker, you are responsible for assessing, planning, implementing, and evaluating psychosocial care. What you document can and does reflect the care provided and the resulting outcome when the documentation is factual, complete, timely, and detailed. In this course, you will learn about concepts and rules regarding documentation in the medical record as it relates to negligence, malpractice, and civil litigation.

Define malpractice and negligence as they relate to nursing and social work practice. Describe two elements of proof in malpractice litigation. Differentiate between compensatory and punitive damages. Explain four intentional torts that a healthcare professional may be held liable for. Describe four techniques you should use when documenting care to avoid legal issues.

Instructor
Kim Matthews, RN

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, nursing, psychology, and social work professionals in health and human service settings with information about how substance use disorders can impact family systems and approaches to help the family system. 

Identify how family dynamics impact the development of a substance use disorder.

Recognize how substance use impacts the family members of individuals with substance use disorders.

Indicate evidence-based interventions that you can use to successfully address the relationship between the dynamics of family systems and substance use.

Instructor
Bryn Davis, LPC, MAC

Expert Reviewer
Lauren Quick-Graham, MSW, LCSW, LCAS, CSI

0.50

Launch Course

Origination: Expiration:

Symptoms such as fever, cough, and chills can alert you to the presence of an infectious or communicable disease in a child. When identified, these symptoms can alert you to potential concerns in your environment. Some symptoms are less obvious and may require careful inspection of the child to determine potential risk factors. Children are exposed to a variety of environments. Caregivers working with families must have the ability to identify health care concerns quickly to stop the spread of disease.

Identify common signs and symptoms of communicable diseases in children.

Indicate effective prevention and management strategies for reducing the occurrence and impact of communicable diseases.

Instructor
Pamela Green, LCSW RPT

Expert Reviewer
Stephanie M. Smith MS, BSN, RN, CPN

1.50

Launch Course

ANCC Accreditation

Origination: Expiration:

Treatment planning documentation is a critical link between the client, the services you provide, and the client’s progress. This course will reinforce what you already know about plans of care while offering you direction and structure for capturing the real therapeutic relationship on paper. You will learn how to better represent the care process by incorporating the core principles for clinical documentation. You will take a fresh look at ways to record your client’s strengths, goals, and treatment objectives, while also evaluating methods to accurately represent interventions, outcomes, and discharge plans. The goal of this course is to provide professionals in addictions, behavioral health counseling, case management, care management, marriage and family therapy, psychology, social work, and nurses in a health and human services setting with current strategies and recommendations for effective and person-centered treatment planning documentation.

Recall the seven core principles of effective treatment planning documentation and three effective ways to document client strengths and barriers to treatment during the planning process.

Describe how to develop measurable, client-focused, and culturally sensitive goals and objectives for treatment planning.

Instructor
Jacob Helton, Psy.D.

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

Despite great strides in the reduction of medical errors, mistakes that result in patient harm remain too frequent in American healthcare institutions. In recent years, healthcare systems and institutions have sought to emulate the model of the high reliability organization or HRO. HROs are known for their safe operation and limited degree of failure despite engaging in potentially hazardous and highly complex activities. Researchers have identified several distinctive qualities specific to HROs that may be applied to healthcare contexts, with some caveats. Due to their unique and ubiquitous role within healthcare institutions, nurses have the potential to make significant contributions to this process.

The goal of this course is to equip nurses with knowledge of the characteristics and principles of high reliability organizations and the role of nurses in supporting high reliability.

Describe the characteristics and principles of high reliability organizations.

Describe the role and responsibilities of nursing in supporting high reliability organizations.

Instructor
Carrie Furberg, BSN, RN, CRN

0.75

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

Learn how to identify best practices for building care teams for patients with depression and anxiety, define key checkpoints and patient follow-ups, identify strategies for coordinating care with other providers, and evaluate the care provided by the team.

Identify best practices for building care teams for patients with depression and anxiety.

Define key checkpoints and follow-ups with patients.

Identify strategies for coordinating care with other providers.

Cite different ways to evaluate the care provided by the team.

Instructor

Adam Roesner, BSN

0.25

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

It can be difficult to work with certain people due to issues such as communication breakdowns, personality clashes, or conflicting work habits. You may not like everyone you work with, but it’s important to respect everyone. By learning ways to reduce conflicts, you’ll become more respected too. In this course, you’ll learn strategies to calmly address misunderstandings before they blow up, deal with differences, communicate clearly, and listen respectfully.

Identify high risk or crucial situations that can lead to difficulties in communication and workflow with co-workers.

Engage in practices that help all people in a situation feel heard and respected.

Describe how to professionally remove yourself from a situation when necessary.

Instructor
Susan Fee, M.Ed., LPCC

1.00

Launch Course

Origination: Reviewed: Expiration:

Mammography, the most widely used screening tool for breast cancer, has certain limitations. Several imaging modalities are being developed and improved to overcome mammography’s shortcomings. This course discusses how imaging techniques can reduce breast cancer mortality when used for routine screening and diagnosis, as well as for staging breast cancer, planning treatments, and monitoring response to chemotherapy.

Explain the significance of imaging techniques in reducing breast cancer mortality

Identify the advantages and disadvantages of mammography

Compare and contrast tomographic imaging modalities used in breast cancer

Instructor  
Jennifer L. Gibson, PharmD

1.00

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

This course explains the indications for hysterectomy, a commonly performed surgical procedure. You will learn the different approaches and the areas of special learning needs for women experiencing this procedure. Also covered is post-operative nursing care for women who undergo a hysterectomy, whether that care takes place in a surgery center, a hospital, or at home.

List three indications for a hysterectomy

Identify three areas of special learning needs for women experiencing a hysterectomy

Outline the nursing care in the surgery center or hospital and at home for women who undergo a hysterectomy

Instructor
Kathleen Cross, MSN, RNC-OB, LCCE

0.25

Launch Course

Origination: Expiration:

Healthcare-associated infections are a serious issue. On any given day, approximately 1 in 31 hospitalized patients has a healthcare-associated infection, and over 75,000 of these infections result in death (CDC, 2018). Astounding, isn’t it? And these numbers don’t account for infections acquired in other healthcare settings. Preventing the transmission of infections from one person to another is critical.

The goal of this course is to provide staff in all healthcare settings with the basics of infection control.

Sequence the six components in the chain of infection.

Differentiate between each of the four methods of transmission.

Apply standard and transmission-based precautions.

Expert Reviewer
Ron Orth RN, CHC, CMAC

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

This course provides an overview of essential skills and considerations for engaging in sensitive and effective advance care planning conversations. You will learn the most important decision domains to address as outlined in the FIVE WISHES® framework, how to demonstrate compassionate communication, and conversation skills specific to eliciting values-based end-of-life care decisions.

The goal of this course is to provide healthcare professionals in all settings with enhanced communication skills related to advance care planning.

Identify the five most important decision domains to discuss with people during advance care planning conversations as outlined in the Five Wishes conversation framework.

Define the benefits of compassionate communication and identify the skills involved.

Define and apply specific skills necessary for conducting effective and sensitive advance care planning conversations.

Identify general considerations to keep in mind when conducting advance care planning conversations.

Instructor
Kathleen Taylor, MA, LMHC

1.00

Launch Course

Origination: Expiration:

 To care for a child with a tracheostomy tube, clinicians must understand the reason the child requires a tracheostomy, the functional status of the child’s upper airway, and the child’s medical condition. Children with tracheostomies routinely receive care in both home and healthcare settings. Patients with tracheostomies can experience complications and there is an increased risk of death associated with tracheostomy-related emergencies. The management of a child with a tracheostomy requires clinicians to be skilled in routine and emergency tracheostomy care.

Discuss the history, and anatomy and pathophysiology of the pediatric respiratory system.

Describe tracheostomy management and care for a child.

Identify tracheostomy emergency prevention and response strategies in the home for a pediatric patient with a tracheostomy.

Staff Writer
Stephanie M. Smith MS, BSN, RN, CPN

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

The state of healthcare in the U.S. is poor when compared to other developed countries and the need to balance cost and quality has become apparent (The Commonwealth Fund, 2019). Utilization management helps ensure the most optimal care is being provided and waste of resources or services is reduced when possible. Clinicians in utilization management perform a variety of functions to help achieve a balance between quality and cost of care. Utilization reviews are one method to reveal areas where cost or quality can be improved and can serve as a basis for quality improvement initiatives in all healthcare settings. Thus, the importance of utilization management will continue to grow as regulatory bodies and healthcare professionals strive to improve the state of U.S. healthcare.

Describe the role of utilization management in balancing cost-effective and high-quality services.

Summarize the appeals and review process.

Instructor
Cathryn Ayers, RN

Expert Reviewer
Barbara A Fuchs, RN, MS, CPHQ, FNAHQ, FACEHP

 

0.50

Launch Course

Origination: Expiration:

As a healthcare worker, you are in regular contact with residents, visitors, and coworkers. When harassment or bullying occurs in the workplace, the impact on staff and visitors creates a troubled workplace. Facility operations are also disrupted with long-reaching effects. Workplace violence refers clearly to threats or actual use of physical force against a person in the workplace. In recent years, more healthcare workers have assumed a greater risk of exposure to workplace violence. In this course, you will learn how to spot, prevent, and respond to workplace violence. 

Define workplace violence.

Identify steps to survive a hostile encounter.

Determine when and how to report workplace violence.

Instructor
Johnny Lee, MS

Staff Writer
Edward Bartels, RN, BSN, MICN

0.75

Launch Course

ANCC Accreditation

Origination: Expiration:

Sepsis is the result of a dysregulated host response to severe infection that can result in systemic inflammation, immune system dysfunction, coagulopathies, multi-organ system failure, and death (Rhodes et al., 2017). The signs and symptoms of sepsis can vary in onset and presentation and depend on many individual patient factors. Early recognition and intervention is key to improving patient outcomes. Nurses are vital in this role as they are readily at the bedside and able to continually assess the patient and communicate changes in patient condition to providers. The goal of this course is to challenge the learner’s ability to identify key risk factors for sepsis and recognize signs and symptoms of early and progressive sepsis. It will also challenge the learner to accurately anticipate management strategies in the treatment of sepsis and sepsis-related complications.

Identify key risk factors for sepsis.

Recognize the signs and symptoms for early and progressive sepsis.

Identify management strategies and in the treatment of sepsis and potential sepsis-related complications.

Instructor
Laura Bell, BSN, RN, CCRN

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Healthcare professionals often feel unprepared to ask about abuse or to counsel a pregnant woman who is being abused, although they are in a unique position to assess for IPV and to support women who experience it. As such, it is necessary for clinicians to skillfully screen for IPV and offer effective interventions when appropriate.

Recognize three barriers to and three recommendations for assessing IPV.

Recall four questions that are used to assess for IPV.

Identify three intervention strategies for women experiencing IPV.

Writer
Claire Hartman, RN, IBCLC

0.50

Launch Course

Origination: Expiration:

Social media and other forms of electronic communication allow people to instantly share pictures and messages with anyone, anywhere. But as the opportunities to share information online have increased, so have the challenges for keeping information private.

The Health Insurance Portability and Accountability Act, known as HIPAA, was designed to protect individuals’ rights and their personal healthcare information. HIPAA applies to both the storage and transfer of electronic protected health information, so these electronic communications must be handled carefully.

Describe at least three ways to avoid HIPAA violations when using electronic communication.

Subject Matter Expert
Jennifer W. Burks, M.S.N., R.N.

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

This course explains the concept of a professional therapeutic boundary and how it differs from a personal relationship. You will learn about the ethical role of the clinical practitioner in establishing appropriate roles and boundaries, the difference between boundary crossings and boundary violations, how to appropriately use social media and other technology, and how to recognize situations with high potential for harmful boundary violations. As you master these skills, you will become more effective in maintaining an appropriate relationship between you and your clients.

Recall the meaning of a therapeutic boundary and the difference between boundary crossings and boundary violations.

Indicate how to avoid the red flags of boundary violations.

Discuss current standards for use of social media and other technology pertaining to maintaining therapeutic boundaries.

Instructor
Amanda Gayle, Ph.D.

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Improving hospital processes surrounding discharge and transitions of care can reduce adverse events and readmissions. Process improvements may also lead to better patient adherence to the treatment plan and their overall experience with care. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a national standardized survey required for hospitals participating in Centers for Medicare & Medicaid Services (CMS) programs. Survey results are linked to hospital reimbursement from CMS. This course provides updated information for clinicians about care coordination and transitions of care in relation to HCAHPS.

Determine the impacts of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and Hospital Value-Based Purchasing (HVBP) programs on healthcare organizations.

Categorize transitions of care, care coordination, and discharge planning.

Select strategies to improve interprofessional teamwork.

Instructor
Stephanie M. Smith MS, BSN, RN, CPN

Expert Reviewer
Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE(r)

0.75

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

Diabetes, a very common chronic condition, can be managed by prescribing proper diet, exercise, and pharmaceutical treatments. This course discusses building care teams for these patients, teaching team members key milestones and checkpoints, ensuring medication adherence, and coordinating care with other providers as it relates to diabetes.

Implement best practices for building a care team of providers for patients with diabetes.

Teach all members of the care team the key milestones and necessary care checkpoints for patients with diabetes.

Coordinate care with other condition-relevant providers, and ensure medication adherence.

List evaluation strategies for care teams that manage diabetes.

Staff Writer
Adam Roesner, BSN

0.50

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

Conflict in the workplace is inevitable, because every person is different. However, handling it the right way leads to better relationships, an improved work environment, a stronger team, and personal goal achievement. This course presents techniques essential to handling conflict in the workplace.

Identify different types of conflict. Explain how to handle conflict appropriately. Describe strategies for dealing with difficult people appropriately.

Instructor
Isla C. Miller

Expert Reviewer
Justin Hess, MS

1.50

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

As the number of older adults increases, especially those who are older and frailer, the incidence of elder abuse is expected to increase. Mistreatment of older adults often occurs in isolation and often remains undetected. The first step to addressing the problem is to heighten awareness of abuse of the old, in particular among those who serve them or have frequent contact with them. Throughout this course, you will learn about types of elder abuse, indicators, consequences, risk factors of abuse, and interventions. You will have the opportunity to test what you have learned in each section through brief quizzes. The course also offers typical elder abuse case scenarios drawn from actual case material from Adult Protective Services or other elder abuse program caseloads.

Describe the nature, scope, and severity of elder abuse.

Identify the types of abuse suffered by older adults.

Identify indicators of abuse for older adults.

Identify options for screening older adults for abuse.

Recall intervention options for victims and abusers.

Staff Writer
Kimberly Cobb, M.S.

Instructor
Monique Kahn, Psy.D.

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

In helping people maintain their health, well-being, and independence, nurses must feel confident in their ability to make appropriate decisions. This course discusses ethical concepts that will guide you in tough situations where making the right decision is critical. Included is a discussion of ethical principles for nursing practitioners in the geriatric setting, along with how to utilize a decision-making process to resolve ethical situations and problems.

Differentiate between various ethical principles. Describe why nurses should understand ethics.

Examine ethical principles for nursing practitioners in the geriatric setting.

Utilize a decision-making process to solve an ethical situation or problem.

Instructor
Kim Matthews, RN

1.00

Launch Course

Origination: Expiration:

The goal of this course is to provide all staff with an overview of CPR.

NOTE: This course does not replace the formalized training and return demonstration that must be completed for competency according to the American Heart Association. This course should only be used as a “refresher” to remind the learner of the key action steps in CPR.

The content of this course is sourced from the American Heart Association’s CPR and ECC Guidelines unless otherwise noted. The American Heart Association is not affiliated with nor endorses this course.

Define the importance of timeliness in performing CPR.

Describe the signs and symptoms of a person in need of CPR.

Review the correct procedure for performing CPR.

Expert Reviewer
Ron Orth RN, CHC, CMAC

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

While strokes can be fatal, symptoms of stroke can be abetted if the patient is treated early enough. Educating patients on stroke prevention is vital for those who are at risk to avoid a medical emergency. In addition, it is important for healthcare providers (HCPs) to understand the etiological risk factors for stroke, as well as management techniques for patients who have already suffered a stroke.

Recognize medical and lifestyle risk factors that can lead to a stroke.

Identify diagnostic measures used to assess stroke risk.

Recall stroke prevention strategies and lifestyle changes.

Staff Writer
Alia Lutz, BSN, RN
Julie Stefanski, MEd, RDN, CSSD, LDN, CDCES, FAND

0.50

Launch Course

Origination: Expiration:

Floods and landslides can occur in many locations throughout the U.S. This course provides basic information about these hazards and the destruction they can cause. This course emphasizes the importance of being informed about flooding and landslide risks and hazards around you and various protective actions you could consider taking.

The goal of this course is to provide employees with a foundation for staying safe during flooding and landslides.

Identify environments conducive to flooding and landslide hazards.

Select protective actions to minimize risk and maximize safety.

Expert Reviewer
Anthony A. Barone, M.P.S., M.P.H., CBCP, CEM, CHMM, NRP, PMP, and Chief Executive Officer and Protective Paramedic at EMERGILITY, LLC.

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

The Centers for Disease Control and Prevention (CDC) states that approximately 795,000 people within the U.S. experience a stroke annually, and among these individuals, over 75% experience a stroke for the first time (National Center for Chronic Disease Prevention and Health Promotion, 2021). Stroke, a national and international neurological problem, is the fifth leading cause of death in the U.S. and the second leading cause of death globally (World Health Organization [WHO], 2020; American Stroke Association [ASA], n.d.). Nurses need to be informed about the urgency of early treatment to be proactive in educating their communities. They also need to understand the resulting behavioral differences created in right- versus left-hemispheric strokes, and how a lack of knowledge can negatively impact immediate post-stroke care.

Identify the risk factors, causes, and acute treatment strategies of strokes.

Recognize the neurologic deficits associated with left- and right-sided strokes, the significance of post-stroke depression, and the importance of depression screening.

Instructor
Andrea Powell, RN, BSN

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Proper functioning of the endocrine system is essential to checks and balances that maintain internal equilibrium. Antidiuretic hormone (ADH) plays a major role in controlling fluid balance. The release of ADH is initiated when the body recognizes a low circulating blood volume causing an increase in water absorption. Syndrome of inappropriate antidiuretic hormone (SIADH) is a condition in which the body has an increased response to ADH or an excessive amount of ADH is secreted. In this course, you will learn about SIADH and associated nursing care.

Explain the role of ADH in the regulation of fluid volume.

Describe treatment and nursing care for patients with SIADH.

Identify risk factors, common signs and symptoms, and potential complications of SIADH.

Instructor
Cathryn Ayers, RN

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

According to the Centers for Disease Control and Prevention (2021a), more than 795,000 people experience a stroke each year in the U.S. Stroke is the fifth leading cause of death in the U.S. and is a leading cause of serious, long-term disability. Over half of individuals 65 years old or older who survive a stroke have mobility deficits. Up to 40% of people who suffer a stroke continue to have moderate to severe impairments and require extra care (American Stroke Association, 2019). By understanding the cause of stroke and how to both treat and prevent it, you have the power to improve the lives of the people in your care. This course discusses how to identify when someone is having a stroke as well as treatment both during and after a stroke.

Discuss the pathophysiology of a stroke.

Describe at least three interventions for someone experiencing a stroke.

Identify strategies for achieving quality of life after a stroke.

Subject Matter Expert
Annette Brownlee BSN, RN

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

Hospitals and providers currently receive reimbursement by meeting criteria established by the Centers for Medicare & Medicaid Services (CMS). Quality measures and length of stay data are measures that affect hospital reimbursement. Yet the patient’s experience of care also remains a key factor in hospital reimbursement models. CMS uses the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey to measure the patient’s experience, and nursing care is one part of the survey. Hospitals that perform well on the HCAHPS ratings are more likely to receive better reimbursement and bonuses. Nurses impact hospital ratings and reimbursement by providing the patient with a positive care experience.

Describe the impact of patients’ perception of their care experience on hospital reimbursement.

Discuss HCAHPS survey questions about staff responsiveness and strategies for improving survey ratings for these items.

Discuss the HCAHPS survey questions about medications and strategies for improving survey ratings for these items.

Instructor
Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE®

Staff Writer
Carrie Furberg, BSN, RN, CRN

0.50

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

Identify checkpoints for managing and preventing the hospitalization of patients with hypertension (HTN), congestive heart failure (CHF), and coronary artery disease (CAD).

Identify best practices for building a care team of healthcare providers for patients with HTN, CHR, and CAD.

Define key check points and follow-up with patients.

Identify strategies for coordinating care with other providers.

Recognize different ways to evaluate the care provided by the care team.

Instructor
Alisa Brewer, BSN, RN

1.00

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

The goal of this course is to provide the clinician with up-to-date best practices for identifying and treating patients who have peripheral artery disease (PAD). The module covers symptoms, complications, risk factors, and modifications of PAD, along with the topics of diagnostic tests, assessment, and treatment strategies.

Describe symptoms and complications associated with Peripheral Artery Disease (PAD).

Identify risk factors and complications related to PAD.

List two diagnostic tests for identifying PAD.

Discuss assessment and disease management for patients with PAD.

Describe important strategies for and elements of patient and family teaching for PAD.

Expert Reviewer
David Hoeft, MD

Staff Writer
Rebecca Smallwood, MBA, RN

1.00

Launch Course

Non-accredited Education

Origination: Expiration:

This course is about harassment in the workplace, including sexual harassment and other types of workplace harassment. It looks at the basic skills needed to deal with situations involving harassment. This course will provide information that will help produce a healthy work environment that is free of harassment. It will also help you understand your role if you encounter harassment in the workplace. The content in this course is applicable to all employees.

Define workplace harassment. Identify examples of harassment situations and problems.

Recognize examples of retaliation.

Describe how to effectively respond to harassment incidents in the workplace.

Summarize workplace behaviors that help maintain a harassment-free workplace.

Instructor
David A. Winter, MBA, SPHR, SHRM-SP

2.00

Launch Course

ANCC Accreditation

Origination: Expiration:

The perioperative nurse plays a primary role in the operative process. Knowledge of procedures, appropriate patient assessment, and care management guidelines will positively impact patient outcomes. Patients consider anesthesia to be a major risk of surgery and expect perioperative team members to be their advocates by caring for their pre-, intra-, and post-operative needs and providing safe and effective care. This course discusses anesthetics and adjuvant medications used in the clinical setting, anesthesia-related complications, and the nurse’s role in management of perioperative patients.

Identify the stages and types of anesthesia, and medications commonly used in the perioperative setting.

Recognize important assessment areas for the post-anesthesia patient.

Describe complications of anesthesia and their treatments.

Instructor
Nicole Strickland, BA, BSN, RN, CPAN

1.50

Launch Course

ANCC Accreditation

Origination: Expiration:

Diabetes is not an uncommon condition in today’s healthcare systemthe U.S.. This high-volume condition can be managed very effectively, but diabetes disease management can also become very complicated. How can patients learn to manage their own diabetes? What strategies are most effective in teaching patient self-care? By creating an action plan with their patients, primary care providers can not only help to improve patient outcomes, but they can also empower the patients to take a bigger role in their own their disease management. When patients take on more responsibility for their care, resources (both time and economic) are freed up and can be allocated to other patients or areas of need. However, creating an action plan requires input from both the primary care provider and the patient, and no two plans are likely to be the same. Factors such as finances, living situation, or other social determinants of health must all must be considered when putting together a plan. A patient’s diet may also play a role. In this module, the topics of action plans, the social determinants of health, and nutritional counseling will be explored.

The goal of this course is to provide case/care management, nursing, and social work professionals with information about diabetes management.

Identify challenges to the successful and cost-effective management of diabetes for patients and providers.

Differentiate the components of a diabetes action plan and the information it provides.

Select ways healthcare professionals can help patients become more comfortable with and adept at self-management of diabetes.

Instructor
Carrie Furberg, BSN, RN, CRN

1.00

Launch Course

Origination: Expiration:

Chronic conditions such as heart disease, stroke, diabetes, lung disease, obesity, and arthritis create a significant burden on our healthcare system. Healthcare professionals witness the impact on patients’ quality of life and also see how hard it is for people to make changes in their health. Instructing patients what to do, alone does not tend to lead to positive behavior changes.

Motivational interviewing is a style of patient counseling that helps resolve a person’s ambivalence about changing his or her habits. The approach is based on what matters to the patient. When each member of an interprofessional team practices from this point of view, the results can be positive for the patient, and for the practitioners.

Explain the benefits of using motivational interviewing to encourage lifestyle changes.

Identify the four guiding principles (RULE) of motivational interviewing for healthcare providers.

Discuss motivational interviewing techniques practitioners can use to help people create behavior change.

Identify the five stages of change within the Transtheoretical model of behavior change.

Identify the five components of SMART goals.

Instructor
Holly Carlson, MS, RN, CCRN

1.50

Launch Course

ANCC Accreditation

Origination: Expiration:

Intimate partner violence (IPV) affects thousands of people each year. IPV affects people of all social and economic backgrounds, ages, sex, sexual orientation, race, and ethnicity. Those who experience IPV often suffer adverse social and health outcomes that make early recognition, identification, and response a priority for professionals working in healthcare and health and human services. The goal of this educational program is to provide nurses, psychologists, social workers, alcohol and drug counselors, marriage and family therapists, and professional counselors in health and human services with information for recognizing, identifying, and responding to intimate partner violence.

Recall how to define an intimate partner and the types of intimate partner violence.

Identify five dynamics of survivors and perpetrators.

Recall four types of risk factors and at least five protective factors of IPV.

Describe five considerations for assessment and impacts of mandated reporting of IPV on survivors.

Describe eight considerations for treatment of IPV.

Staff Writer
Kimberly Cobb, MS

Instructor
Stephanie L. Furness-Kraft, LCSW, CCTP

0.50

Launch Course

Origination: Expiration:

Failing to properly onboard employees results in poor performance and unnecessarily high turnover. In this course, we’ll cover best practices and lay out a plan for the first 6 months of a new employee’s orientation and performance expectations. We’ll also explore the importance of culture development as it relates to onboarding.

Explain the importance of onboarding and how it relates to performance.

Describe effective tools and techniques to reduce employee turnover and improve employee engagement.

Expert Reviewer
Linda M. Wantuch, MSM, SPHR, SHRM-CP

0.50

Launch Course

Origination: Expiration:

Advance directives are legal documents with instructions that apply if an adult is not able to make decisions about their own healthcare. They are meant to ensure that a person’s values related to dying, quality of life, and other relevant matters are honored.

The goal of this course is to inform all healthcare staff about the basics of advance directives.

Identify the most common types of advance directives and find out if a person has made them.

Explain how advance directives can improve quality of life, even at the end of life.

Subject Matter Expert
Jennifer W. Burks, M.S.N., R.N.

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

Depression and suicide are among the top public health concerns facing older adult populations. Older adults encounter changes physically, cognitively, and psychosocially that often contribute to the onset of depression. Further, older adult populations have among the highest incident rates of suicide than any other age group, which makes appropriate diagnosis and treatment of depression in this population even more critical. This course will provide an overview of some physical, cognitive, and psychosocial factors that could be contributing to depression in an older adult, as well as important information on recognizing risk factors and warning signs of depression in this population. Additionally, information related to evidence-based treatment strategies for older adult populations will be discussed along with the importance of monitoring treatment adherence.

Recall common indicators of depression, as well as risk factors and warning signs for suicide in older adult populations.

Indicate strategies to use to assess depressive symptoms and risk of suicide among older adults.

Describe evidence-based interventions for adults with depressive symptoms or those at heightened risk for suicide.

Instructor
Jacob Helton, Psy.D.

1.50

Launch Course

ANCC Accreditation

Origination: Expiration:

Critical thinking is the cognitive process of analyzing or evaluating information, and the “disposition to be deliberate about thinking that lead to action that is logical and appropriate” (Von Colln-Appling & Giuliano, 2017, p. 106). Critical thinking involves using a variety of cognitive skills and making an intellectual commitment to using the information gained to inform and direct behavior. This course covers the critical thinking process and describes its relevance and benefits, as well as practical ways to apply critical thinking for nurses and leaders in healthcare settings. While this course focuses on the application of critical thinking in the nursing profession, concepts and strategies presented in this course can be applied to all aspects of healthcare.

Explain critical thinking and its relevance in healthcare.

Describe critical thinking skills and how to use them.

Identify the steps involved in the critical thinking process.

Identify ways to improve one’s critical thinking.

Instructor
Jessica Peckham, RN-BC, CCM

0.25

Launch Course

Origination: Reviewed: Expiration:

In today’s workplace, the abundance of “noise,” such as technology, multitasking, stress, and information overload, can make it hard to communicate effectively, ultimately costing time and money. But by learning how to communicate clearly, concisely, and professionally, you’ll increase understanding with your coworkers. This course identifies primary verbal and nonverbal cues, explains active-listening techniques, and suggests how to avoid barriers to good communication.

Engage in key elements of communication.

Identify primary verbal and nonverbal communication cues.

Employ active-listening techniques.

Instructor
Susan Fee, M.Ed., LPCC

0.25

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

Pediatric immunizations are orchestrated specifically to protect young children from life-threatening diseases. These immunizations are often administered on a schedule. This course discusses the immunization schedule recommended by the Centers for Disease Control and Prevention (CDC) as well as related contraindications for pediatric immunizations.

Identify the recommended immunizations for pediatric ages, ranging from birth to 18 years.

Describe potential complications related to various pediatric immunizations.

Describe potential pandemic effects of non-vaccination of the pediatric population.

Adam Roesner, BSN

1.00

Launch Course

Origination: Expiration:

Controlled prescription medications, such as opioids, central nervous system depressants, and stimulants, are used to help manage health conditions but are also misused. Because of this, the U.S. Drug Enforcement Administration and state agencies monitor use closely. Practitioners and pharmacies are required to monitor and report use of these substances and make ethical dispensing decisions. Due to many regulations regarding controlled substances, pharmacy technicians should be familiar with warning signs of misuse, signs of fraudulent prescriptions, and laws. They should avoid unnecessary judgment or bias and treat patients with compassion and respect.

Identify three commonly misused prescription drugs and their side effects.

Identify three signs of prescription drug misuse.

State what techniques are used to prevent drug diversion.

Explain what interventions to take if prescription drug misuse is suspected.

Instructor
Sooa Devereaux, MSN, RN-BC

Expert Reviewer
Johnny J. Bethea, II, BSPharm

1.25

Launch Course

Origination: Reviewed:

Pain management in the emergency department relies heavily on the use of opioid analgesics, which generates risk for patients to develop long term opioid use or an opioid use disorder.  Multimodal analgesia can improve the patient experience and reduce the risks of opioid use if emergency providers approach pain with a more critical mindset.This activity is designed to help emergency providers improve management of pain while decreasing patient exposure to opioids.  It is also designed to help providers navigate how to manage patients with opioid use disorder.

Identify different types of pain (acute pain, chronic pain, chronic cancer pain, and social pain) and the neurobiological origins of this pain.

Describe the risks associated with opioid analgesia.

Demonstrate knowledge of multimodal analgesia regimens to manage pain in the emergency department.

Describe the characteristics of opioid use disorder and the effectiveness of medication assisted therapy.

Presenter

Christopher Griggs, MD

Planner/Reviewer

Ed Boudreau, DO, FACEP; Chairman and CEO

Stephen Colucciello, MD, FACEP; EPIX Director of Risk Management Education (Contracted)

0.50

Launch Course

ANCC Accreditation

Origination: Expiration:

Healthcare providers are constantly challenged to quickly adapt to organizational change and respond to turbulent environments with many interconnected and moving parts. Experts maintain that interprofessional healthcare teams can improve the quality of care, problem-solve more effectively, and improve outcomes. Building a team with diverse backgrounds and unique perspectives has been shown to have a positive impact on performance. Nurses can make a distinct impact by influencing the design of care delivery and improving the practice environment as part of strategic interprofessional planning . 

Identify your new strengths for contributing to interprofessional team strategic planning sessions.

Apply good enough, push on (GEPO), SWOT, and simple rules when designing strategic plans.

Instructor
Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE®

Staff Writer
Julie Stefanski, MEd, RDN, CSSD, LDN, CDCES, FAND

 

0.50

Launch Course

Origination: Expiration:

The Health Insurance Portability and Accountability Act, commonly called HIPAA, protects the confidentiality and security of healthcare information. HIPAA creates and protects individual privacy rights for protected health information and governs the use and disclosure of that information.

The goal of this course is to provide all staff with an overview of the principles of HIPAA.

The content of this course is sourced from 45 CFR Parts 160,162, and 164 (2020) or HIPAA-related resources from the Health and Human Services (HHS) unless otherwise noted.

Define the purpose of HIPAA.

Recognize when a HIPAA violation has occurred.

Identify three steps you can take to avoid a HIPAA violation.

Expert Reviewer
Jennifer W. Burks, M.S.N., R.N.

0.25

Launch Course

Origination: Expiration:

All healthcare organizations must follow a specific HIPAA rule, known as the Privacy Rule. This rule limits the use and disclosure of protected health information, known as PHI. The Privacy Rule also grants people the right to view and correct their medical records, receive copies, or request that copies are sent. The goal of this course is to provide all staff with knowledge of the HIPAA Privacy Rule.

Recognize common violations of the HIPAA Privacy Rule.

Identify ways to prevent violations of the HIPAA Privacy Rule.

Instructor
Susan Heinzerling, BSN, RN, CHPN

1.25

Launch Course

Origination: Expiration:

You will learn about the costs, benefits, and goals of integrated care systems. As there are numerous challenges to integrating care, you will become aware of some of these key challenges, and familiar with particular characteristics of well-functioning integrated care systems. Finally, you will learn a variety of ways that behavioral healthcare professionals, including you, can function effectively in an integrated care environment.

Recall the different levels of integrated care and types of integrated care settings.

Indicate at least three tools or interventions you can use to facilitate an integrated approach to care delivery.

Instructor
Jacob Helton, Psy.D.

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

A ‘culture of safety’ is an often-heard term in clinical settings. Most patients require complex care, with many interprofessional teams working together. Large patient volumes, an expectation for rapid delivery of care, the consumer’s ability to choose providers, and government reimbursements all drive acute care facilities to invest in preventing or reducing errors. Improving safety is beneficial to the patient primarily, with less risk of injury or death, but also to the facility and staff, improving retention and job satisfaction, with the added benefit of extensive cost-savings.

Describe the identifying factors and benefits to a culture of safety.

Discuss organizations responsible for driving patient safety changes on a national level.

Evaluate barriers to patient safety, and how these can be reduced or eliminated.

Instructor
Nicole Strickland, BA, BSN, RN, CPAN

0.25

Launch Course

Origination: Expiration:

Within any healthcare organization, there are systems, policies, and procedures that can be improved or events that could have been prevented. A root cause analysis is a tool that helps healthcare organizations improve their systems by using a team process of discovery. When you understand how to use a root cause analysis, you can apply it to create better solutions, prevent adverse events, and create more effective and efficient systems. This course discusses what a root cause analysis is and how to use it.

Describe how a root cause analysis can be used proactively and reactively.

Subject Matter Expert
Annette Brownlee BSN, RN

0.50

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

Every year, hundreds of thousands of children in the United States are abused or neglected (Centers for Disease Control and Prevention, 2018). It is imperative that medical professionals have a better understanding of what they can do to address this serious issue. In this course you will learn the definitions of child abuse and neglect, how to screen and assess risk factors that predispose children to maltreatment, and how to help children and families receive the care that they need.

Define child abuse and child neglect.

Identify risk and preventive factors for child abuse and neglect.

Describe how to evaluate a child suspected of being abused and/or neglected.

Jennifer W. Burks, R.N., M.S.N.

1.00

Launch Course

Origination: Reviewed: Expiration:

This module provides healthcare professionals with information about evidence-based medical therapy, best practice recommendations for the treatment of heart failure, and the role of interprofessional collaboration. It will increase your knowledge about heart failure — how to both recognize and manage it.

Identify common diagnostic tests that are used in the diagnosis and treatment of heart failure.

Describe evidence-based therapies for heart failure.

Discuss strategies for patient self-management and transition of care.

Discuss how the interprofessional team can improve outcomes for patients with acute heart failure.

Instructor
Kristine Scordo, RN, MS, PhD Acute Care NP Cert: Cardiac Rehab

Staff Writer
Julie Stefanski, MEd, RDN, CSSD, LDN, CDCES, FAND

1.00

Launch Course

Origination: Reviewed: Expiration:

Substance use is a growing problem across populations. As a helping professional, you need a basic understanding of how substance use affects your clients. This information will help you to provide support and resources to help clients seek treatment and recovery. In this course, you will explore substance use disorders, how they develop, and their impact on individuals. The course also explains your role as a paraprofessional when working with individuals with substance use disorders. You will be provided an overview of evidence-based interventions and the types of substance use treatment programs available, when additional treatment may be necessary. Detailed examples will help you to apply this information in your own work. The goal of this course is to provide paraprofessionals and peer support specialists in health and human service settings with information on substance use disorders and evidence-based interventions.

Explain what a substance use disorder is, how it develops, and how it impacts individuals.

Identify strategies that paraprofessionals can use when working with individuals diagnosed with substance use disorders to encourage behavior change.

Describe the types of treatment that exist for people diagnosed with substance use disorders.

Instructor
Bryn Davis, M.Ed, LPC

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

This course will introduce you to the influenza pandemic response and its three stages of preparation, response, and recovery. You will learn about the basic elements of a pandemic influenza plan and the steps needed to implement this plan when responding to pandemic levels of influenza in the community.

Explain how pandemic influenza occurs.

Describe three essential elements of a pandemic influenza plan.

Explain how the elements of a pandemic influenza plan are implemented during the response phase.

Instructor
Edward Bartels, RN, BSN, MICN

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Polypharmacy is a widespread problem in older adults as a direct result of chronic conditions requiring an individual to take five or more daily medications. It often leads to adverse drug events that can range from mild to severe or even death. This course discusses polypharmacy, pharmacokinetics, and pharmacodynamics. It also discusses basic medication actions and interactions with a focus on the physiological changes and potential reactions seen in older adults. Understanding the pharmacokinetics and pharmacodynamics of how medications work on and within the body is important in preventing adverse drug events from polypharmacy.

Identify three classifications of medications.

Discuss pharmacokinetics and pharmacodynamics and their relationship to medication toxicity in older adults.

Explain why polypharmacy increases the potential for adverse drug events and who is at risk.

Staff Writer
Kathleen Koopmann, RN, BSN, PCCN

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Being healthcare providers, we know the medical error statistics all too well and, at times, they occur too close to home. The purpose of this course is to help you, whether you work in a skilled nursing facility or an assisted living community, recognize error-prone situations and the factors that impact medical errors in an effort to prevent them.

Identify at least two types of medical errors.

Describe the use of root cause analysis in the prevention of medical errors.

Describe what risk management is and how it is used to prevent medical errors

Instructor
Kim Matthews, RN

0.75

Launch Course

ANCC Accreditation

Origination: Expiration:

In healthcare, social media posts can influence the hiring process, violate patient privacy, and result in termination of employment. This module informs healthcare professionals of the risks of social networks, which break down the walls separating our personal and professional lives.

Discuss how social media posts can lead to loss of employment.

Indicate two ways that using social media in the hiring process can pose legal risks for employers.

Identify three reasons why social media pages can lead to not getting hired.

Instructor
Catherine J. Swift, MT(ASCP)

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

The healthcare system is becoming increasingly complex. Therefore, care coordination and case management (CM) are integral to producing optimal member outcomes, decreasing the cost of care, and ensuring effective use of healthcare services. In this course, you will learn about the function, need, goals, and principles of care coordination and CM within the payor setting as well as common challenges that may be encountered. Finally, you will learn about the care coordination and CM process and the benefits to providers, members, and payer organizations.

The goal of this course is to equip nurses and CM professionals with education about the functions and benefits of the care coordination and CM process.

Summarize two key functions and benefits of care coordination and case management in the payer setting. Describe how effective care coordination and case management surpass clinical perspectives to facilitate more encompassing healthcare improvement. Describe two key components involved in the care coordination and case management process.

Instructor
Cathryn Ayers, RN

0.25

Launch Course

Origination: Expiration:

This course is about workplace slip, trip, and fall hazards. It alerts you to the serious consequences that can result even from a simple fall or a near fall and provides information about measures that can help you prevent these incidents and reduce potential injuries.

Identify common hazards that might lead to trips, slips, and falls.

Explain how to prevent injuries from trips, slips, and falls.

Subject Matter Expert
Jennifer W. Burks, M.S.N., R.N.

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

Grief is a normal and natural response to loss. It is not a problem to be solved, but rather a way of coping. This course discusses the basics of the grief process, the different types of grief, and ways of expressing grief. It also discusses tools to help you stay present and resilient as a healthcare professional supporting individuals and families.

Apply at least two grief models to individual circumstances.

Define three types of grief and their contexts.

Recognize two gifts of grief that apply to the general population.

Instructor
Elizabeth Vaccaro, BSN RN, MSCN

1.75

Launch Course

ANCC Accreditation

Origination: Expiration:

Worldwide, postpartum hemorrhage (PPH) accounts for high rates of maternal morbidity and mortality. It is important to understand the definitions and causes of PPH, as well as the many risk factors associated with PPH and how to assess a woman’s risk. Early recognition is key to have good outcomes. Recognizing PPH, the stages of PPH, and how to measure blood loss is essential, since treatment is based upon the stages of hemorrhage. Additionally, it is important to understand nursing interventions, treatments for PPH (including medication, surgical procedures, and blood products), and teamwork and communication needs to improve perinatal outcomes.

Identify causes and risk factors for postpartum hemorrhage.

Classify the stages of obstetric hemorrhage.

Recall nursing and medical interventions used during the management of postpartum hemorrhage.

Instructor
Kelly LaMonica, DNP, MSN, RNC-OB, EFM

Staff Writer
Kimberly Workman, MA

0.25

Launch Course

Origination: Expiration:

Stress is part of everyone’s life. That’s not necessarily a bad thing. A certain level of stress is healthy because it motivates you to be productive. However, too much stress can do the opposite, leaving you feeling drained and irritable. You can’t escape stress, but you can learn to respond to it differently.

The goal of this course is to teach employees how to identify triggers and develop a personal stress management plan.

Identify at least three common causes of stress in the workplace.

Describe at least two techniques to manage and decrease your own stress.

Subject Matter Expert
Jennifer W. Burks, M.S.N., R.N.

1.00

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

This course discusses what quality payment programs are and who can participate in them. Included are Alternative Payment Models (APMs), Advanced APMs, and Other Payer Advanced APMs, along with the criteria to be considered for each of these programs. Also covered are Qualifying APM Participants (QPs), how payments apply to QP determinations, threshold scores, and payer combination options, along with a discussion of the Physician-Focused Payment Model Technical Advisory Committee (PTAC). This module is designed for presentation to trainers and other information givers and can easily be adapted for presentations to groups of beneficiaries.

Discuss the Quality Payment Program and its impact on Medicare Part B payments.

Outline how the Quality Payment Program Impacts Alternative Payment Models and the Merit-Based Incentive Payment System (MIPS).

Explain who participates in Alternative Payment Models and the Merit-Based Incentive Payment Systems.

Summarize how the Physician-Focused Payment Model Technical Advisory Committee impacts Alternative Payment Models for clinicians.

Identify where to get additional information.

Instructor
Centers for Medicare & Medicaid Services National Training Program

0.50

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

This course is the fourth in a five-part series on the social determinants of health as defined by the Healthy People 2020 initiative. One of the pillars of the social determinants of health is health services. This course provides an in-depth and interactive analysis of how individuals' access to healthcare and primary care, along with their health literacy, affects their health and wellbeing. You will learn how to leverage this knowledge to improve your patients' health outcomes.

Describe the components of health literacy and access.

Explain how health and healthcare affect overall health outcomes for your patients.

Identify issues with health literacy and access in your patients.

Create a care plan that overcomes barriers to health and healthcare access and literacy.

Instructor
Kris Ericson, BA, MPsSc, PhD

1.00

Launch Course

Origination: Expiration:

This course will familiarize the learner with basic information concerning domestic and intimate partner violence (IPV). Information about IPV’s prevalence, characteristics, legal protections and risk factors will be presented. The cycle of abuse will be explained along with issues related intimate partner homicide. Screening and intervention protocols will be described along with community resources available to people experiencing domestic and intimate partner violence.

Define domestic and intimate partner violence (IPV).

Describe the extent of domestic violence in California and the United States and recognize legal protections.

Recognize characteristics of both victims and perpetrators of IPV. Identify red flags and risk factors for IPV.

Define the cycle of abuse and list reasons victims may stay in an abusive relationship.

Describe risk factors for intimate partner homicide, including guns and strangulation.

Describe screening measures used to identify persons who have experienced IPV.

List community resources available to assist victims and their families.

Instructor
Catherine Zimmerman, LICSW, ACHP-SW, CSW-G
Cynthia McDaniel, MSN, RN

1.00

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

Each year, substance use is linked to over 11 million deaths worldwide (Ritchie & Roser, 2019). Supporting individuals’ long-term recovery from substance use can help save lives. Recovery is a lifelong process that aims to keep an individual substance-free while improving their overall quality of life. Wellness strategies enhance recovery outcomes by focusing on optimal health across all dimensions of an individual’s life.

Explain how wellness approaches can positively impact recovery from substance use disorders.

Identify the eight dimensions of wellness.

Identify wellness strategies to facilitate long-term recovery from substance use disorders.

Instructor
Bryn Davis, M.Ed, LPC

1.00

Launch Course

ANCC Accreditation