Physicians Insurance takes immense pride in the expertise and dedication we have brought to serving our Members for 45 years. Longstanding leaders Kari Adams, Senior Vice President of Claims, and Anne Bryant, Associate Vice President of Government Relations, exemplify these strengths.
Decades of Claims Expertise, Delivered With Empathy
When Kari Adams joined Physicians Insurance in 1996, the then? 15-year-old mutual company was already grounded in its mission to protect, defend, and support our Members. Over the next three decades, she played a pivotal role in translating that mission into a disciplined, highly effective, and deeply human approach to claims. Today, as Senior Vice President of Claims, Kari leads a team focused on delivering the best possible legal outcomes for Members while supporting them through one of the most challenging experiences of their careers.
Rx for the Strongest Possible Defense
“PI stands out for the rigor with which we defend good medicine—as evidenced by the resources and expertise we have used to drive claims success for our Members for the last 45 years,” Kari says. This includes deep engagement of national and local experts, marshaling focus groups to test strategies and jury receptivity, and working closely with defense-firm partners to adopt innovative, effective approaches for both litigation and settlement negotiations. The results speak volumes: PI maintains a 92.3 percent win rate at trial over the past decade.
“Our Claims Committee is also critical in giving our Members every advantage when they face a claim,” Kari said. This all-physician committee, consisting of 20 providers across multiple specialties, reviews all large cases—whether they are headed to trial or settlement. “Time and time again, their clinical insights and perspectives prove pivotal as we hone our claim strategies—as does their passion for physician advocacy, quality care, and providing PI Members with the utmost support,” Kari adds.
While PI consistently leverages advancing data and technology to enhance claims management, we also embrace some “old-school” fundamentals to ensure the best possible service. “At PI, we keep our caseload per Claims Consultant below the industry average,” Kari notes. “This enables us to bring an exceptional, individualized focus to each claim."
There When It Matters Most
From our very beginning, PI has always been cognizant of how stressful claims can be and has approached each claim with deep empathy. Today, PI also connects Members with peers who have experienced litigation, as well as with professionals trained in coaching and counseling to provide confidential, compassionate support.
“Standing with our Members during what can be an enormously stressful and consequential time has been our most important duty since the company’s founding back in 1981,” Kari says. “It is the time when PI is able to bring tremendous resources and expertise to the table, while also being there as empathetic partners.” And that’s precisely what Kari has done for more than three decades.