Physicians Insurance is always looking for ways to enhance our risk management services.
So when we recognized a need for focused support for Risk Managers new to the field, it didn’t take long. In 2024, PI’s Risk Management Mentorship Program was born. The program matches a Member Risk Manager with a PI Risk Consultant mentor for a year of one-on-one education, kicking off with an Enterprise Risk Management–style assessment to identify topics to prioritize to make learning as meaningful as possible for our Member.
One Member’s Experience: One recent participant—an RN at a small critical-access hospital—wears many different hats. She serves as Director of Quality and Education and Stroke and Trauma Coordinator, and she recently acquired the role and title of Risk Manager as well.
“Through PI’s mentorship program, I have been able to build a very strong foundation of knowledge and get my feet wet on so many topics and scenarios that I had yet to experience,” she said.
“All of it happened at a cadence that worked within my limited bandwidth. And now our work is safer, faster, and more efficient.” During monthly sessions throughout the year, this Member and her PI mentor covered such wide-ranging topics as EMTALA, mass casualty incidents, and procedures around adverse findings. And the sessions were just the start. As her assigned Risk Consultant, her mentor continues to be available anytime to answer questions and advise on issues large and small.
“I still call her every week looking for information or an opinion,” the Risk Manager noted. “She’s always very responsive and delivers insights and materials that are practical and actionable.
“She also knows what’s going on at other clinics and hospitals, is on top of emerging trends, and shares best practices she sees throughout the industry.”
The mentorship program also provided a convenient on-ramp to more of PI’s risk management support. It concluded with the Member confidently participating with our Risk Consultant and senior leaders at the hospital in a multi-day risk assessment. This much-anticipated event culminated in a comprehensive report that’s now both a reference tool and a roadmap for the Risk Manager. PI will be supporting the hospital in developing training programs as well.
Learn more about our approach to risk mitigation at phyins.com/RMapproach.