Risk Management Resources: Online CME

Visit www.phyins.com/cme to learn about the CME that is included with your Physicians Insurance policy at no additional cost, such as the following courses.

An Intraoperative Disaster: Responding to Adverse Outcomes in Anesthesiology

Suited for anesthesiologists.

The case discussed in this one-hour webinar really happened, both in the operating room and in the courtroom. Anesthesiologist Eric Stoler draws on his experience reviewing malpractice claims to guide you through the dos and don’ts of responding to a bad outcome. From what to say to the patient and their family to resources for personal and professional support, this webinar gives you the key communication and documentation skills that can prevent a lawsuit or otherwise bolster your defense. You will leave the course feeling assured and empowered to handle an adverse outcome, should one occur. This activity has been approved for AMA PRA Category 1 Credit™.


Managing Physician Stress, Preventing Burnout (1-credit video)

Suited for physicians of all specialties.

Learning Objectives: Upon completion, participants should be able to:

  1. Explain the effects of chronic stress and physician burnout on physician health and patient care.
  2. Describe the impact of litigation-stress management.
  3. State several characteristic behaviors of the Harvard study respondents who have lived happier, longer, healthier lives than their peers.
  4. Suggest several stress-reduction strategies to their patients.


Disclosure of Medical Error: A Physician RM Guide

Suited for physicians of all specialties in the hospital, clinic and office settings. Other interested health-care practitioners are also welcome to participate.

Discussing adverse medical events with patients and families is perhaps the most difficult task physicians will undertake. Too often, physicians postpone, delegate or avoid these difficult conversations as a result. Prompt, empathic communication initiated by the physician is the best way to safeguard the doctor-patient relationship and reduce the risk of malpractice claims. However, there are many barriers to doing so.

This mixed-media online/enduring material will present risk-management recommendations on how to communicate with patients and families about adverse events, as well as a model for reducing risk through disclosure of error. It includes a panel discussion on formal disclosure programs implemented at such institutions as the Veterans Administration and the University of Michigan. This activity has been approved for AMA PRA Category 1 Credit™.


Who Heals the Healer? Improving Physician Health and Quality of Care (1-credit video)

Suited for physicians of all specialties. Other interested health-care providers are also welcome to participate.

Recent large-scale surveys of physicians show high numbers of respondents endorsing statements of stress and burnout. This video presentation by an emergency-medicine physician examines the quantifiable effects of physician stress on the physician’s physiology and on the patient’s quality of care. Dr. Drill-Mellum offers strategies and techniques for building resilience and emphasizes the responsibility of the physician to actively manage stress.

Learning Objectives: Upon completion, participants should be able to:

  1. List the ways in which stress and sleeplessness impair physicians’ health.
  2. Describe how physician stress and burnout affect the quality of care rendered.
  3. Implement one or more techniques for managing their own stress. 
  4. Teach one or more techniques for managing stress to another physician, healthcare provider, or patient.