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Leading WellTM Provider Support

Our Leading Well Provider Support Services promote clinician wellness and resilience by offering innovative coaching, education, consultation, and resources. Our goal is to help clinicians practice self-care, maintain a good work/life balance, and gain wisdom from their experience of an adverse event or litigation. 


Never worry alone

Contact Risk Management for additional and individualized provider support resources, at (800) 962-1399 or risk@phyins.com.
1:1 Support CME Consultation Publications

1:1 Support

Physicians Insurance offers confidential coaching for clinicians to ease the emotional impact of adverse events or litigation. This support can be accessed through the following key programs:
Adobe PDF Peer Support
This program provides confidential, peer-to-peer support for clinicians. The program’s Peer Consultants have experienced adverse events and/or litigation themselves and have been specially trained to support their colleagues.
Litigation Support Litigation Support
Our expertise in litigation support provides you resources to assist with litigation stress syndrome, and provides confidential coaching for members and their spouses.

Washington Physicians Health Program
WPHP assists healthcare professionals with medical conditions that may affect their ability to practice medicine safely.  These conditions include substance use and behavioral health disorders, as well as physical and cognitive disorders. WPHP is a confidential resource to the maximum extent provided by law.

The expert assessment and monitoring programs of WPHP provide the basis upon which we advocate for healthcare professionals so that they can return to work. WPHP provides referrals for additional evaluation or treatment as needed. In addition to individual client services, WPHP offers wellness programs for healthcare professionals looking to improve their own stress-resilience and quality of life.
 

Education for CME Credit

Our educational programs are designed to help members and their teams at any time—before, during, or after an adverse event takes place. 
  • Continuing Medical Education (includes Category 1 CME credit)
    • Adverse Event Response Team (AVERT) Program Training: This 2½-hour training offers a groundbreaking, experiential education to ease the traumatic effects of a poor outcome, enabling clinicians and/or organizations to address the needs of patients, families, caregivers, and facilities.
    • Provider Support:  Ensuring Effective Support after Adverse Events: This on-site program raises awareness around the emotional impact of adverse events on the health care team. Contact us to schedule.
    • Don’t Leave Me Standing Here Alone: Making the Case for Peer Support: This self-study program enables providers to recognize the impact of adverse outcomes, access appropriate support when needed, and administer emotional first aid to peers.
  • Tailored education: We offer tailored education on a variety of topics, including caring for the caregiver, pro­vider wellness and resilience, promoting patient safety through situational monitoring and provider wellness pro­grams, and just culture in health care.
  • Balint Group Formation: A Balint Group is a group of providers who meet regularly and present clinical cases in order to better understand the physician-patient relationship. These programs are adopted as part of a facility’s QI program to protect confidentiality of the discussions. (CME is available.)

Consultation
We offer ongoing consulta­tion to help our members and organizations establish robust provider support programs of their own that promote cultures of well­ness and safety.

  • Our con­sultations:
    • Assist facilities to develop and implement provider support/wellness programs as part of a confidential Co­ordinated Quality Improvement Pro­gram (CQIP) or hospi­tal QI program
    • Educate program leaders about their roles and responsibilities
    • Target provider-specific support issues
    • Offer external resources, as necessary
Adobe PDF Reducing Clinician Burnout (Work Well NW's White Paper)
Promoting Patient Safety and Provider Support through Just Culture Promoting Patient Safety and Provider Support through Just Culture
Halting Clinician Burnout to Increase Resiliency Halting Clinician Burnout to Increase Resiliency
Taking a One-Minute Timeout to Improve Medical Skill and Help Patients Taking a One-Minute Timeout to Improve Medical Skill and Help Patients
When a Physician Is Devastated by the Loss of a Patient When a Physician Is Devastated by the Loss of a Patient
8 Ways to Respond to a Provider Who Has Experienced a Medical Error 8 Ways to Respond to a Provider Who Has Experienced a Medical Error
Adobe PDF The Value of Provider Support

Beyond Burnout: Promoting Physician Engagement & Resilience 
Watch Now!
Hosted by Experix and BHM Healthcare Solutions

National expert Jo Shapiro, MD, of Harvard Medical School speaks about providers as second victims and ways organizations can create their own provider support models.

 Who makes mistakes in health care? (2:40)
 Who were the early pioneers? Can you create programs that make a difference? (3:55)
 What is a second victim and what is the impact to them? (6:51)
 Should we be trying to fix providers? (2:40)
 How to respond to naysayers and what is the efficacy of a provider support program? (6:09)
 How do we inspire our leaders to adopt a provider support program? (3:58)
 

Oregon Physicians:
SB 483: Resolution of Adverse Health Care Incidents

Click for a health care professional's guide to SB 483
WSMA Endorsed by the Washington State Medical Association.
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