Featured Webinar
Watch our featured Risk Factors webinar, titled "Ready to Respond: Strengthening Team Safety and Violence Prevention in Healthcare." Workplace violence is rising across every corner of healthcare, from solo practices and small clinics to large medical groups and hospital systems. No matter the size of the organization, creating a safer environment requires more than frontline skills. It calls for a coordinated, thoughtful approach that blends practical de-escalation techniques with strong policies, reliable reporting processes, and a culture that empowers every team member.
This webinar explores modern, evidence informed strategies to reduce workplace violence by integrating a system approached design, policy development, and practical de-escalation techniques. Participants will learn how to recognize early warning signs, apply structured communication tools, and contribute to a culture of safety that protects both staff and patients.
Risk Factors
The Risk Factors webinar series provides expert insights, education, and perspectives from seasoned professionals about the risks our Members face every day in the delivery of care.
Artificial Intelligence and Employment Considerations
Artificial intelligence is increasingly being used in the workplace, including to assist with traditional human resource functions. While employers hope to increase efficiency and productivity through the use of AI, they must also be mindful of an evolving legal landscape, including interaction with employment-related laws. Join our VP of Risk Management Anne Flitcroft as she hosts Justin Steiner, an attorney who specializes in employment law. Justin will be sharing his experience on the challenges and benefits of artificial intelligence as it relates to employment practices. This presentation will discuss the ways AI is being used, legal concerns and risks, and best practices as it relates to employment-related laws.
SPEAKER
Justin Steiner, JD | Mullin, Allen & Steiner PLLC
Closing the Loop: Effective Processes for Diagnostic Test Tracking
Diagnostic test tracking is critical for accurate diagnosis and treatment planning, and effective processes reduce errors and ensure timely results. Explore the significant clinical risks associated with diagnostic errors, including missed or delayed diagnoses, and their impact on patient outcomes.
Participants will learn how to enhance diagnostic test tracking, referral management, and follow-up care coordination to reduce diagnostic errors after outpatient and hospital visits, including the emergency room.
Learn from industry experts on how to create effective strategies and best practices for implementing diagnostic tracking performance improvement (PI) projects to drive better patient outcomes and system efficiency.
SPEAKERS
Mary C. Magee, MSN, RN, CPHQ, CPPS | ECRI
Sarah D. Creswell, MSN, RN, CPPS | ECRI
EHR Conversion Pitfalls and Risk Mitigation Strategies
As members and stakeholders of healthcare entities, learn about the different risks (and benefits) of migrating to a different health information management system or electronic health record (EHR). The discussion will include data ingestion risks, provider onboarding considerations, policy and procedure development, evolving issues regarding EHR use and conversion, and subspecialty EHR and provider group issues.
SPEAKERS
Amy M. Magnano, JD | Attorney, Partner at Morgan, Lewis & Bockius LLP
Make Your Chart Lawyer Proof: A View from the Courtroom on Medical Documentation
MEMBER RESOURCE (requires login)
This webinar explores how everyday documentation practices can either protect providers or create risk, with a focus on charting habits that commonly lead to litigation. Participants will learn how to make the medical record their strongest witness by clearly documenting clinical decision-making, actions taken, and rationale. Real world examples will illustrate how medical records are scrutinized and used during discovery and trial, highlighting practical strategies to reduce risk.
SPEAKERS
Rhianna M. Fronapfel, JD | Attorney/Director, Bennet Bigelow & Leedom, P.S.
Peer Review for Patient Safety: The Why and How for Outpatient Practices and Hospitals
Ensuring high quality and safe patient care delivery is a goal that everyone working in healthcare strives to achieve. Peer review is an integral part of this effort, focusing on assessing the quality of care delivered, whether in an inpatient or outpatient setting. In the past, peer review has been viewed as judgmental, at times capricious, and time-consuming. Modern peer review processes are designed to mitigate those concerns, moving away from single case complication reviews. Instead, peer review should be seen as a model of continuous quality monitoring, intended to identify issues of concern which may be addressed in a timely fashion. This presentation will discuss the key role that peer review plays in ensuring patient safety, how peer review integrates clinical quality data, and the role of peer review with ongoing credentialing.
SPEAKERS
Brock Bordelon, MD | MDReview – A Hardenbergh Company
Sara Cameron | MDReview – A Hardenbergh Company
Protecting Patients and Providers: Strategies for Preventing Sexual Misconduct
Watch this insightful webinar focused on protecting healthcare professionals through effective strategies to mitigate the risk of sexual misconduct in healthcare settings. We will explore best practices, policies, and training techniques that can create a safer environment for all. Learn how to identify potential risks and implement proactive measures to foster trust and safety in your practice.
SPEAKER
Peter D. Eidenberg | Attorney
Keating Jones Hughes, P.C.
Provider Burnout: Breaking the Silence, Finding Solutions
This session will delve into the personal and systemic realities of clinician burnout. Attendees will gain insights into the scope of burnout in the US healthcare landscape, recognition of warning signs in their colleagues, and strategies to build personal and system resilience.
By the end, attendees should be able to:
• Appreciate the scope and ramifications of clinician burnout
• Understand the root causes of clinician burnout
• Identify symptoms of burnout
• Gain an awareness of potential options for addressing burnout on an individual and system level
SPEAKERS
Brock Bordelon, MD | MDReview – A Hardenbergh Company
Ready to Respond: Strengthening Team Safety and Violence Prevention in Healthcare
Workplace violence is rising across every corner of healthcare, from solo practices and small clinics to large medical groups and hospital systems. No matter the size of the organization, creating a safer environment requires more than frontline skills. It calls for a coordinated, thoughtful approach that blends practical de-escalation techniques with strong policies, reliable reporting processes, and a culture that empowers every team member.
This webinar explores modern, evidence informed strategies to reduce workplace violence by integrating a system approached design, policy development, and practical de-escalation techniques. Participants will learn how to recognize early warning signs, apply structured communication tools, and contribute to a culture of safety that protects both staff and patients.
This session is ideal for clinicians, clinical leaders, and risk managers who want actionable insights to strengthen team readiness, improve reporting and response processes, and support the development of a comprehensive workplace violence prevention program.
Learning Objectives:
- Recognize risk factors and learn practical de-escalation techniques
- Explain the core elements of a Violence Prevention System
SPEAKERS
Lauren Huxtable, Director, Behavioral Support Service | Seattle Children's Hospital
Running on Empty: Navigating Medication and Supply Shortages in Healthcare
This webinar addresses the growing challenge of medication and supply shortages impacting healthcare delivery, from IV fluids and imaging contrast to PPE and immunization supplies. We will examine historical and current trends, underlying causes such as geopolitical and environmental factors, cyber or trade vulnerabilities, and practical steps organizations can take to strengthen preparedness through risk assessments, supply chain diversification, and operational planning. The discussion will also highlight regulatory guidance and emphasize the role of accurate documentation to ensure patient safety and continuity of care during shortage events.
SPEAKERS
Stephenie Fenton-Wilhelm, JD | Vice President of Risk Management
University of North Carolina Health
Safer Healthcare: Putting Medication Safety in Action
Gain insight and explore best practice recommendations for medication safety, with a special focus on high-risk processes which include GLP-1 receptor agonists, injectable therapies, and the informed consent process. Participants will learn how to apply ISMP guidelines and mitigation strategies to reduce medication errors, improve patient outcomes, and strengthen safety culture in a variety of care settings. Real-world scenarios, reported errors, and practical tools will be shared to support safer prescribing, administration, and documentation practices.
Objectives:
• Evaluate high risk medication processes in a variety of healthcare settings.
• Apply evidence-based guidelines to enhance medication safety.
• Strengthen informed consent practices to support patient safety and risk management.
SPEAKERS
Cailin Madrigale, MFA, CPASRM
Risk Management Analyst | Emergency Care Research Institute (ECRI)
Jana O’Hara, MSN, RN, CPHFH, CPHQ, CPPS
Director of Consulting and Education | Institute for Safe Medication Practices (ISMP), An ECRI Company
Simple Steps to Prevent Drug Diversion and Improve Patient and Staff Safety
MEMBER RESOURCE (requires login)
In this recorded webinar, our Vice President of Risk Management Anne Flitcroft hosted national specialist Kim New, founder of Diversion Specialists, as she shared the challenges and insights in mitigating drug diversion. In this webinar, learn to describe the impact of diversion by healthcare personnel on patient safety and quality of care, understand practices which can improve drug security and reduce the risk of diversion, and identify basic elements of a drug diversion prevention program. This webinar was originally presented live on April 23, 2024.
SPEAKER
Kim New | Founder of Diversion Specialists
Featured Webinar
Watch this featured Trial Takeaways webinar, titled "So Now You're a Defendant" to hear seasoned medical professionals and legal experts break down what really happens when a case goes to trial.
(Requires login)
